First of all, thank you for the plugin. We are conducting tests and adjustments before starting production work.
We are considering improvements to the entity list. We have about three hundred entities. They are broken down as follows:
Department 1
Sector A
Sector B
Sector C
Department 2
Sector AA
Sector BB
Sector CC
And so on.
Currently, the list is presented in a unique way, as follows:
Department 1
Department 2
....
Then:
Department 1
Sector A
Sector B
...
During usability tests, users mentioned that this is somewhat confusing.
Is it possible to segment the presentation, for example, by first displaying the parent entities and then the child entities, perhaps up to three levels? Maybe include a field to facilitate this.
It would look like this:
Select ticket entity (level 1) to transfer:
Department 1
Department 2
......
Based on the selection above:
Select ticket entity (level 2) to transfer:
Sector A
Sector B
Perhaps even a third or fourth level.
Hello,
First of all, thank you for the plugin. We are conducting tests and adjustments before starting production work.
We are considering improvements to the entity list. We have about three hundred entities. They are broken down as follows:
Department 1
Sector A Sector B Sector C Department 2 Sector AA Sector BB Sector CC And so on.
Currently, the list is presented in a unique way, as follows:
Department 1 Department 2 ....
Then:
Department 1
Sector A Sector B ... During usability tests, users mentioned that this is somewhat confusing.
Is it possible to segment the presentation, for example, by first displaying the parent entities and then the child entities, perhaps up to three levels? Maybe include a field to facilitate this.
It would look like this:
Select ticket entity (level 1) to transfer:
Department 1 Department 2 ...... Based on the selection above:
Select ticket entity (level 2) to transfer:
Sector A Sector B Perhaps even a third or fourth level.
Thank you for your attention.