Improvement of Entity List Presentation

[ltfarm]

Hello,

First of all, thank you for the plugin. We are conducting tests and adjustments before starting production work.

We are considering improvements to the entity list. We have about three hundred entities. They are broken down as follows:

Department 1

Sector A Sector B Sector C Department 2 Sector AA Sector BB Sector CC And so on.

Currently, the list is presented in a unique way, as follows:

Department 1 Department 2 ....

Then:

Department 1

Sector A Sector B ... During usability tests, users mentioned that this is somewhat confusing.

Is it possible to segment the presentation, for example, by first displaying the parent entities and then the child entities, perhaps up to three levels? Maybe include a field to facilitate this.

It would look like this:

Select ticket entity (level 1) to transfer:

Department 1 Department 2 ...... Based on the selection above:

Select ticket entity (level 2) to transfer:

Sector A Sector B Perhaps even a third or fourth level.

Thank you for your attention.

[YannickComba]

Hello,

In order to study your request and see if it's doable, is it possible to have a wireframe of the presentation you would like to have ?

Regards.

[ltfarm]

Good evening,

Please find below the image that illustrates our proposal for improving the presentation of the entity list. Currently, with a structure that includes numerous entities, all are presented in a single list. This approach results in a visualization that is not very user-friendly, as all parent entities are displayed first, followed by the child entities.

In our proposal, we suggest segmenting the presentation by entity level. For example, if the TIC entity has child entities, these would be displayed in a separate field, making it easier to select the correct entity.

Attached is an illustrative example for better understanding.

Thank you for your attention, and we are available for any further clarification.

Sorry for the delay; I had some unforeseen issues.

Best regards,