We are explaining a complex set of actions and currently only using written guidance to communicate this. This could increase the cognitive load of users who prefer other methods.
Acceptance criteria:
We have another method to explain the service to users, that is comprehendible. As a user, I have access to another method which explains the service, so that if I prefer to process in this way have a reduced cognitive load.
Tasks:
[x] #488
[ ] #486
[ ] #515
[ ] Test the script and iterations of deck/video in user testing
[ ] Iterate towards a video- create further tickets required to achieve this
Problem:
We are explaining a complex set of actions and currently only using written guidance to communicate this. This could increase the cognitive load of users who prefer other methods.
Acceptance criteria:
We have another method to explain the service to users, that is comprehendible. As a user, I have access to another method which explains the service, so that if I prefer to process in this way have a reduced cognitive load.
Tasks: