Bug: "page not found" error - Githubissues

digital-land / submit

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Bug: "page not found" error #591

Open MJFaucherFolie opened 1 month ago

MJFaucherFolie commented 1 month ago

Description

Users who land on the Check service via a historic bookmark (saved before we implemented the Dashboard and changed the URL structure) are landing on the "page not found" webpage.
Users are emailing digitalland@communities.gov.uk and exiting the service.
Users who land on the "page not found" webpage believe the only action they can take is email and exit, instead of re-starting from the beginning (which typically fixes the issues they're experiencing)

Additional context

Intended outcomes

If a user lands on a broken page, they should be advised to restart the process

Impact

How many people are affected (05/11/2024)

There are low counts of people via Jira emailing, but a larger number of people on Smartlook who land on this page

What part of the process is it impacting

Checking their datasets

Is it preventing people from completing an action or a minor annoyance

It is preventing people from using the service.
The outcome of this page is typically an email and exiting the service

Jira

2 October 2024 - https://mhclgdigital.atlassian.net/browse/DLSD-1038

MJFaucherFolie commented 3 weeks ago

Just found that the try again link on this page redirects to https://submit.planning.data.gov.uk/url

This is also causing an error