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digitalfabrik / entitlementcard

App for 'Digitale Berechtigungskarten', generally benefit card for volunteers or socially vulnerable groups in Germany. App for Android & iOS + Backend + Administration Web Portal – 100% Open Source.
MIT License
36 stars 3 forks source link

Beim Scannen des QR-Codes ist ein unbekannter Fehler aufgetreten. #1286

Closed digitalfabrik-sentry[bot] closed 1 month ago

digitalfabrik-sentry[bot] commented 8 months ago

Since this issue is also happening for the entitlementcard, it seems like its not only happening if you scan the wrong qr code on the pdf (sozialpass) Maybe we should investigate more and collect some additional data if possible

Sentry Issue: ENTITLEMENTCARD-APP-R

String: Beim Scannen des QR-Codes ist ein unbekannter Fehler aufgetreten.
  File "sentry.dart", line 12, in reportError
  File "activation_code_scanner_page.dart", line 50, in ActivationCodeScannerPage._onCodeScanned.showError
  File "activation_code_scanner_page.dart", line 69, in ActivationCodeScannerPage._onCodeScanned
  File "qr_code_scanner_page.dart", line 25, in QrCodeScannerPage._onCodeScanned
  File "qr_code_scanner.dart", line 127, in _QRViewState._onCodeScanned
...
(5 additional frame(s) were not displayed)
f1sh1918 commented 7 months ago

improved reporting in #1332 and may be fixed by #1355

f1sh1918 commented 2 months ago

we improved the issue reporting and it appeared that people are scanning the static verification code for activation instead of the big activation code from the pdf. Happened 29times last 30 days jfyi

@dkehne and @hauf-toni not sure if we can even make a better indication on the pdf what to scan.

On app side we can just show the user that its the wrong qr code that was scanned and indicate which qr code should be scanned instead

Added a pr to clarify error message a bit more https://github.com/digitalfabrik/entitlementcard/pull/1593

dkehne commented 2 months ago

Sounds good..I guess if we show that they have scanned the wrong code, it's clearer