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Originally posted by StilauGamer at 05.06.2023
I'd suggest adding more placeholders for the opening messages.
Currently there is:
{name} - mentions the player that opened the ticket
{username} - copy of name.
{avgResponseTime} - average response time.
{avgResolutionTime} - average resolution time.
I would maybe suggest adding some more like a plain name of without a tag.
Make that {name} and then {mention} to tag the player.
Add a {category} to get which category he is in.
{description} maybe to get the description of the category.
Just add a variety more to have more customizable messages. :)
Discussed at dsctickets#4651
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Originally posted by StilauGamer at 05.06.2023 I'd suggest adding more placeholders for the opening messages. Currently there is: {name} - mentions the player that opened the ticket {username} - copy of name. {avgResponseTime} - average response time. {avgResolutionTime} - average resolution time.
I would maybe suggest adding some more like a plain name of without a tag. Make that {name} and then {mention} to tag the player. Add a {category} to get which category he is in. {description} maybe to get the description of the category.
Just add a variety more to have more customizable messages. :)