More placeholders for opening messages.

[eartharoid]

Discussed at dsctickets#4651

<div type 'discussions-op-text'>

^{Originally posted by StilauGamer at 05.06.2023} I'd suggest adding more placeholders for the opening messages. Currently there is: {name} - mentions the player that opened the ticket {username} - copy of name. {avgResponseTime} - average response time. {avgResolutionTime} - average resolution time.

I would maybe suggest adding some more like a plain name of without a tag. Make that {name} and then {mention} to tag the player. Add a {category} to get which category he is in. {description} maybe to get the description of the category.

Just add a variety more to have more customizable messages. :)

[eartharoid]

^{**eartharoid** said} Definitely need to add question answer placeholders.

[eartharoid]

^{**nudelsuppe0092** said} Roblox information like tickets with interactions