[BUG] Logs voided after a week of being stored

[angelheart04]

Is there an existing issue for this?

• [X] I have searched the existing issues

Current Behavior

Logs from as soon as a week ago are being voided - the closest issues I have seen to this has been the error report of memory leaks.

Expected Behavior

Logs previously remained open for around 5 months before being voided.

Steps To Reproduce

1. Create a ticket
2. Send at least 4 messages
3. Close ticket with reasoning
4. Wait a week
5. See if transcript is voided

Environment

- OS: multiple OS - used by entire team 
- Node:
- NPM:
- Bot: 4.0.10

Anything else?

Doesn't seem to void logs before a week - is this an update we missed?

[eartharoid]

Hi @angelheart04, can you clarify what you mean by logs/transcripts being voided? How are you attempting to access transcripts and have you tried it just after closing a ticket?

[angelheart04]

Hi @angelheart04, can you clarify what you mean by logs/transcripts being voided? How are you attempting to access transcripts and have you tried it just after closing a ticket?

Hi! "Voided" by being classified as inaccessible - the website used for online transcripts registers them as "N/A" or "not found". Tickets closed without reason seem to still have their transcript accessible (but we can't do this long-term in the servers we're in).

[eartharoid]

Are you sure you're using this bot? That screenshot isn't of something I've made.

[angelheart04]

Are you sure you're using this bot? That screenshot isn't of something I've made.

Hmm, Discord says it is - but it could be a similar bot. Sorry if this confused you - the linked GitHub directed me here, so I assumed it was the right one.