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distriqt / ANE-IronSource

IronSource ANE updated to latest SDK
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No bids from Facebook Audience (Meta) mediation #51

Closed shaymolho closed 9 months ago

shaymolho commented 1 year ago

Using latest version v2.16.0 we are not getting any bids from facebook. We double checked our configuration and everything looks ok. In facebook dashboard we see the following error:

A bidder token is missing from bid requests

image we initialize facebook like this:

FacebookAudience.instance.adSettings.setDataProcessingOptions([]);
FacebookAudience.instance.adSettings.setAdvertiserTrackingEnabled(true);

please advise on this

shaymolho commented 1 year ago

@marchbold plz advise

marchbold commented 1 year ago

Have you contacted ironsource to see if they know the reason for this behaviour?

shaymolho commented 1 year ago

ironsource checked our account with facebook mediation integration and ironsource said they see bid requests from our app to facebook so the problem is around the SDK

marchbold commented 1 year ago

Which SDK do you believe the problem to be in?

shaymolho commented 1 year ago

com.distriqt.ironsource.FacebookAudience the problem happens on android we didn't test ios

marchbold commented 1 year ago

What did they say the issue was? There isn't a lot of implementation in the mediation adapters just inclusion of the facebook audience sdk and the ironsource facebook audience mediator library.

shaymolho commented 1 year ago

Hi @marchbold,

We worked with Ironsource support and this is the response they sent us:

We were able to receive a test ad from Facebook bidding today using your app key in our test app. So it appears things are configured correctly.

What I would suggest is updating to the latest version of the ironSource SDK and the latest version of all adapters to rule out any issue there. Also, are you using a third party plugin rather than our official one?

It may also be worth contacting Facebook to see if they can share why they aren't responding to the bid requests.

Best,
Kieran
Staff Integrations Engineer

So as they write, they tested our configuration with a test application and the facebook bid worked correctly. More over, i'll add that other ad mediations we integrated work without any issue (AdMob, Unity Ads, Ad colony, Tapjoy all works well on production).

So it seems there is something missing in the facebok audience mediation, that prevents it from sending the 'bid token' that is needed.

I think that the problem is either in the Ironsource ANE or the FacebookAudience ANE.

Does it work on your side?

Thanks, Shay

marchbold commented 1 year ago

I don't have any active applications using facebook currently. I'll try and find some time to update this to the latest sdk and see if that resolves the issue.

shaymolho commented 1 year ago

Hi Michael,

Do you have an ETA for update of the SDK or other solution for this issue?

We currently can't work with Facebook Audience Network as we need it.

Thanks, Shay

marchbold commented 1 year ago

No ETA currently, I try to update this extension in my spare time, which I don't have a lot of right now. But will see how I go over the next fortnight.