"Connection failed, unable to load content" and "User doesn't exist" errors

[georgebvro]

Hello,

There is an issue suddenly starting a couple of days ago. I was actually watching a channel and when I exited the live stream and went to the menu, the problems started.

When navigating to User Menu -> Live, User Menu -> Channels, Main Menu -> Live, Main Menu -> Games etc., so pretty much any screen where something must load, an error message is displayed: "Connection failed, unable to load content. Hit refresh to try again".

I deleted my user in the app with the intention of reconnecting it but now when I enter the user it says "User doesn't exist". The user exists though, I tried relogging with it on the Twitch website and it works fine. However, I've created a new user on Twitch website just to try with it also and the same thing happens when I use the "Add User" functionality in the app: "User doesn't exist", so I can't reach the screen where I could enter the authentication key.

I wonder if anyone else has these issues and what else I could try.

Device: Samsung 40JU7000 OS: Tizen 2.3 App: 4.0.1.December 01 2023 (as reported in the app)

Thanks for supporting this project!

[pnrxtx]

Yea "connection failed" since some days now.

[fgl27]

Is fine for me, with and without a user.

Are we OK?

If you don't add a user you run in guess mode, all users in guess mode share the same authentication, which is limited, if too many are using the app you get those errors.

But that is for those who are using without a user.

So let me know if we are OK or not.

[pnrxtx]

I'm signed in but "connection failed, unable to load content ...."

[georgebvro]

Sorry for the late reply but, unfortunately, it's the same situation.

• When using Add User functionality, after entering a valid, existing user, the message "User doesn't exist" is displayed and it doesn't get to the screen where I could enter the authentication key
• Main Menu -> Live gives message "Connection failed, unable to load content. Hit refresh to try again" and doesn't display anything
• Main Menu -> Featured doesn't give error and displays 10 streams that can be viewed
• Main Menu -> Games gives message "Connection failed, unable to load content. Hit refresh to try again" and doesn't display anything
• Main Menu -> Videos doesn't give error and displays some VoDs that can be viewed
• Main Menu -> Clips doesn't give error and displays some Clips that can be viewed

Because I can't add a user I can't check User Menu functionality but before I removed the user it didn't work as well (I remember User Menu -> Live and User Menu -> Channels didn't work for sure).

Let me know how can I help with diagnosing the problem (logs, debugging etc.).

Thank you for the help!

[fgl27]

Something on your network is blocking

For me is fine all of those steps you did all fine.

You can try to debug the app to see if something comes up

Do you know how to debug?

[georgebvro]

No, I don't know how. Are there instructions somewhere?

[fgl27]

Region on the globe (the flat for some😁 ) ?

so we know if it's a region thing.

[georgebvro]

Europe, Romania.

[fgl27]

Here is the how to log

https://github.com/fgl27/smarttv-twitch/issues/250#issuecomment-1328306442

Once the app load, in the console tab of the browser you must see some red lines

Those usually have a button that can be clicked to expand

That may show the issue

If not I'll add better logging but first I need to see where the logs are coming from

[georgebvro]

Ok, I'll follow instructions to debug but I can't do it today, I'll have to try tomorrow.

[georgebvro]

When I start the app in Debug mode, I get this error in Tizen Studio.

Starting the app in normal mode works fine (but the same problems described in this issue remain). I'll try more tomorrow. I have an old version of Tizen Studio installed (v3.2) and old certificates as well. Probably old TV-Extensions too.

Maybe some of these cause the failure to start in Debug mode, even though it starts in normal mode just fine. If you have other ideas about why it might fail, please let me know.

Thanks!

[NSV-dev]

Hey same issue here i've got logs

[NSV-dev]

Here i'm trying to login

[NSV-dev]

And just in case if you need this)

[fgl27]

I see https issue.

Some Samsung tv have that

There is a settings option Force http set it to yes and let me know the result

[NSV-dev]

Here is smth interesting "Featured" pages works fine and i even got some random stream

[NSV-dev]

I see https issue.

Some Samsung tv have that

There is a settings option Force http set it to yes and let me know the result

after switching to yes nothing changed and calls are still https on console

[fgl27]

Different screens use different APIs

Does the http workaround works or not?

[NSV-dev]

Different screens use different APIs

Does the http workaround works or not?

no, i switched it. do i need to restart after that or smth else to save options?

[fgl27]

You have to change the setting after installing the app

After each installation the settings reset

[NSV-dev]

well in settings it says "yes" but nothing changes

[NSV-dev]

same

[NSV-dev]

I don't think it's smth on my side. It started few days ago and you can see that at least 2 more people having same issue. I'm from Russia, george is from Romania. Different networks at all, same os and same issue

[DeneXX1]

Got same Problem Im from Germany

[georgebvro]

Somehow it managed to work today in Debug mode and I have identical logs with @NSV-dev.

[fgl27]

The issue is on the TV, Samsung is causing this with their silent updates that disable support of some HTTPS calls, they affect more than just this app so eventually they push a fix.

In the meantime, the HTTP workaround was only for the player URLs, not for the general content API.

I enabled it for the falling API, but it isn't a 100% fix as it may not work.

try and let me know.

[NSV-dev]

where to find fixed version?

[fgl27]

where to find fixed version?

the app receives when you open it

[fgl27]

I have updated the version date in about of the app so you can have a tell

[georgebvro]

I've started the app but it only shows a black screen. It has been like this for a few minutes.

[NSV-dev]

yep same

[NSV-dev]

debug console is empty and screen is just black

[fgl27]

is fine for me

[fgl27]

try a power off from the wall

[georgebvro]

Sadly, that doesn't fix the problem. Screen still black after starting the app and the debug console has not a single message.

[NSV-dev]

I disconected connect box from tv, can't disconect tv without unmounting it, didn't work

[fgl27]

I revert the http changes to general API, does it works now?

[NSV-dev]

no changes for me, still black screen

[fgl27]

not even a spinner in the center?

[georgebvro]

Nope, absolutely nothing.

[NSV-dev]

no, but after a while there is a sound like switching between buttons

[fgl27]

what if you install the app again but if you change below line in the index.html to remove the s from https

https://fgl27.github.io/smarttv-twitch/release/githubio/js/master.js

[fgl27]

may is needed to replace all 'https://fgl27.github.io' with 'http://fgl27.github.io'

remove the s

[NSV-dev]

yes it helps, changed all github to http and now i have previous problem again

[fgl27]

yes it helps, changed all github to http and now i have previous problem again

can you close the app and try again now?

I push a change I need to know if that bricks the app

[NSV-dev]

black screen again

[fgl27]

one sec

[fgl27]

OK, there was a dependency bugging out the files in git (only affects some devices), not related to the problem of the HTTP...

So I fixed the dependency to avoid a black screen

and push the HTTP changes again

please test now and let me know the result

[NSV-dev]

[NSV-dev]

this is with force http "yes"