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fleetdm / fleet

Open-source platform for IT, security, and infrastructure teams. (Linux, macOS, Chrome, Windows, cloud, data center)
https://fleetdm.com
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Add ability to remote control a host #19081

Open dherder opened 1 month ago

dherder commented 1 month ago

Problem

Remote control capabilities (a la Teamviewer, VNC, etc) are a staple functionality of Help Desk-enabled systems.

As an IT admin, I want to continue to use tools that I am familiar with in order to do my job. I'm not as familiar with creating scripts, nor is it part of my skillset as a Help Desk Level 1 IT admin.

If I cannot remote into an end user system to accomplish a variety of tasks (like installing an app for a user that is not an admin, or fixing a printer driver), I'm forced to escalate the issue to a Help Desk Level 2 or 3 colleague, who has that scripting knowledge. There are not enough L2 IT admins to meet this need.

This request is to provide the ability to Remote control a macOS, windows, or Linux device via the Fleet UI, or launch a session via API or fleetctl.

noahtalerman commented 1 month ago

Thanks for tracking this @dherder.

What tools out there do remote control well?

This will help w/ research.

noahtalerman commented 1 month ago

Hey @dherder is prospect-lysithea still evaluating Fleet?

If not, I think we can remove the ~feature fest label.