Integrate Fleet with FreshService ITAM for asset management syncing

allenhouchins commented 1 month ago

prospect-pingouin: Slack thread: https://fleetdm.slack.com/archives/C07GLME5P7C/p1728335003313189?thread_ts=1728329669.900549&cid=C07GLME5P7C

@noahtalerman: User requested this because they use FreshService as their asset management system and they want this system to have the freshest data about their end user's devices. Fleet's host vitals provide some of this data (ex. serial number, disk space, used by, etc.). Other data like info about their network switches or Cisco gear comes from other tools
- @allenhouchins: For propsect-pingouin Mac info would be coming from one MDM solution and Linux info would be coming from Fleet.
- @noahtalerman: In the interim the user can poll the list hosts API endpoint at some interval using a middle-man (trigger poll and translate Fleet JSON) and pipe this data into FreshService.
- @noahtalerman: Eventually Fleet could build a first-class integration to pipe the data into FreshService.

noahtalerman commented 1 month ago

Problem

Admins want their asset management system to reflect accurate device information by having Fleet send information about the devices it is managing to FreshService ITAM automatically or on a schedule. Two use cases this is critical for is compliance and accurate budget forecasting.

What have you tried?

There are ways this can be accomplished via webooks and third-party solutions like Tines. Admins would prefer an out of the box solution that they don't have to manage or update as APIs change.

Here is an example of FreshService ITAMs asset attributes API endpoint: https://api.freshservice.com/#asset_attributes

Potential solutions

Create a new category of integrations for asset management systems like FreshService ITAM, ServiceNow, etc.

What is the expected workflow as a result of your proposal?

An admin would configure an integration with their asset management system in Fleet and be presented a screen to map information from fields in Fleet to fields in their asset management system as well as any desired syncing interval (once an hour, once a day, once a week).

noahtalerman commented 3 weeks ago

Hey @allenhouchins I pulled this request off of feature fest b/c it doesn't meet the criteria for prioritization: https://github.com/fleetdm/fleet/pull/23184/files#diff-c99d12c3af50c0c2aca2b9ef7597c02ccfe87678291956ff0b2e83d63978ea38R370

fleetdm / fleet