Improve experience for Fleet environments with no labels

[RachelElysia]

• customer-deebradel Slack thread:

  

• Community member: Slack thread: https://osquery.slack.com/archives/C01DXJL16D8/p1731284525183469

• @noahtalerman: User requested this because they saw an empty list of labels and they didn't know where to go to add their first label.

  • @allenhouchins: Eventually Fleet could link directly to the new label page.

User stories

• 23830

[RachelElysia]

Customer comment: https://github.com/fleetdm/fleet/issues/22362#issuecomment-2444279832

[RachelElysia]

Community member comment (same confusion, 2 weeks later): https://github.com/fleetdm/fleet/issues/22362#issuecomment-2470733611

[noahtalerman]

Hey @RachelElysia thanks for tracking this! Reminder to leave the ~feature fest label off new requests.

This label is now added during the "Unpacking the why" call.

More on this in the handbook here:

[RachelElysia]

Thanks @noahtalerman

the requester will be notified

So if this doesn't make it to an upcoming feature request, will someone else notify the customer and community member, or am I still the point person since I took initiative to file this for the customer and community member?

[noahtalerman]

Relates to #22362

Problem

We have had several users try to add a configuration profile and have no labels in their environment and not know what to do to add a label. Please see comments attached below as this was originally added to a previous ticket #22362

What have you tried?

Potential solutions

Identify and update all label UI that needs a link back to how to add a label Consider making new, higher level UI for managing labels

What is the expected workflow as a result of your proposal?

[noahtalerman]

So if this doesn't make it to an upcoming feature request, will someone else notify the customer and community member

@RachelElysia the customer success team will notify the customer/community member.

When you get the chance, can you please add the Gong snippet or Slack thread from deebradel? We want to see the customer request in their own words.

[RachelElysia]

@noahtalerman ✅

[noahtalerman]

@pintomi1989 heads up that we peeled off this user story and pulled it into the design sprint.