Self-remediation of issues with hosts

fleetdm / fleet

Open-source platform for IT, security, and infrastructure teams. (Linux, macOS, Chrome, Windows, cloud, data center)

https://fleetdm.com

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Self-remediation of issues with hosts #469

Open mikermcneil opened 3 years ago

mikermcneil commented 3 years ago

Enable self-remediation by end users of detected issues with their device.

Notes

Goal is to have a fleshed out user journey and visual (UI) by the end of the week (/3) so we know what the first iteration can be.

noahtalerman commented 3 years ago

Update 4.14.2021

The screenshot below depicts an early concept for notifying end users of low disk space. The concept can be used for further discussion when addressing the self remediation problem.

Note: It's yet to be determined if the ability to notify end users of their disk space is a problem worth solving in Fleet.

disk-space-modal

mikermcneil commented 3 years ago

15:37 - 21:30

re inventory challenges and the Nudge self-remediation experience. When nagging users is the only choice, other than forcing people.

35:00 covers what they're doing over at Slack.

https://podcasts.apple.com/us/podcast/macdevopsyvr-podcast/id1502634809?i=1000523047284

noahtalerman commented 3 years ago

From the podcast linked in Mike M's comment above.

"They're [end use] is getting prompted like 3, 4, times per day to say, hey you have to upgrade. (another person on the podcast laughs) And they can click that button to make it go away, but it is showing up 4 or 4 times per day for them."

Odd to me that it seems like the agreed solution is to bother end users. It sounds like there's an MDM "limitation" that requires end user confirmation for software updates.