grafana / oncall

Developer-friendly incident response with brilliant Slack integration
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Setting Escalation Chain Step Importance Before Target Does Not Set Importance #1196

Closed thomasmitchell closed 12 months ago

thomasmitchell commented 1 year ago

Steps to Reproduce:

  1. Create a new escalation chain from the Web UI
  2. Create a step of type "Notify users from on-call schedule"
  3. Set the notification level to Important
  4. Set the schedule target
  5. Navigate to a different escalation chain / navigate away from the page
  6. Return to the escalation chain, and notice that it has actually been set to the Default notification level

Notes:

Doing steps 3 and 4 reversed results in the expected behavior, where the notification step is properly set to Important.

Also, it displays that it is set to Important until you navigate away from the escalation chain - however, it does not appear to actually set it as important if you do the steps in the above order.

brojd commented 1 year ago

Seems that every time frontend sends HTTP PUT escalation_policies/someIdHere with payload:

{
  "step": 6,
  "notify_schedule": "someOtherIdHere"
}

then important flag is being reset on the backend even though it has been successfully set to true before. Easy to reproduce (abovementioned HTTP request happens as the last step on the recording):

https://github.com/grafana/oncall/assets/12073649/0281dc5b-262d-4ca3-8d2d-e92c22e5881f

vadimkerr commented 12 months ago

support escalation: https://github.com/grafana/support-escalations/issues/7920

vadimkerr commented 12 months ago

This should be fixed in v1.3.55