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grafana / oncall

Developer-friendly incident response with brilliant Slack integration
GNU Affero General Public License v3.0
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Manual page a supergroup of schedules (Page Escalation Chain) #1475

Open Matvey-Kuk opened 1 year ago

Matvey-Kuk commented 1 year ago

Internal user raised an interesting question: The use case is when we have things like a deployment freeze for an incident and want to make sure all teams know. So they want to be abler to ping groups like "All teams who build X".

Looks like "Escalation Chain" is the best primitive to serve this purpose. Users will be able to add multiple schedules to some escalation chain & call it "Escalate to all teams who build X".

Other words I propose to add ability to choose "Escalation Chains" in the "Manual Alert Group" drawer alongside with "Schedules" and "Users".

Screenshot 2023-03-07 at 12 57 35
iainlane commented 1 year ago

We just discussed this internally a bit and we thought that a nice to have feature which goes alongside this would be a Slack group-of-groups synced with this list. So in less urgent situations we can @all-oncall a message to contact the supergroup. If that's possible to do alongside it'd be great.