Unable to sync OSS (LDAP) Users to Cloud Users

[krptg0]

What went wrong?

What happened:

• I have a LDAP user connected to our Grafana onprem with Oncall as "steven@company.com". I added him in a team, and he managed to connect the Oncall mobile app, with schedules, EC and everything.

• I then went to grafana.com, to the cloud instance, and invited him with his email "steven@company.com". He accepted the invite, and I now see him in the "Users" page on grafana.com account management page. When I go back to OSS Oncall, on the Settings page, Cloud tab, and click "Sync User", I always get the error "User not found in Grafana Cloud".

What did you expect to happen:

• I expected to see the LDAP user as Synced with cloud since his account is create in Grafana Cloud with the same email.

How do we reproduce it?

1. Get LDAP User to login to Grafana OSS
2. Add User to team in Grafana OSS
3. As Org Admin, go to Grafana Cloud User management and invite that user to the cloud instance
4. Have the user accept the invitation
5. Check in Grafana OSS/Oncall, that the user have been synced up with Cloud
6. User isn't synced.

Grafana OnCall Version

1.3.23

Product Area

Auth

Grafana OnCall Platform?

Kubernetes

User's Browser?

Google Chrome latest version.

Anything else to add?

If I go into details on the User page, Tab "Phone Verification", I have the following message : We can’t find a matching account in the connected Grafana Cloud instance (matching by e-mail: steven@company.com)

[krptg0]

To add up :

Sync did eventually came through :

Up to 1h hour for the first user, the second user was synced in about 10 seconds.