Slack: Start message of Maintenance not sent out

grafana / oncall

Developer-friendly incident response with brilliant Slack integration

GNU Affero General Public License v3.0

3.4k stars 270 forks source link

Slack: Start message of Maintenance not sent out #3133

Open MarcoJ-CID opened 10 months ago

MarcoJ-CID commented 10 months ago

What went wrong?

What happened:

When I start a maintenance within my integration I don't receive the slack message that a maintenance is started and also don't get the alerts during this maintenance added to the one thread. Only the message when the maintenance is finished I could see the message.

What did you expect to happen:

See a message in the configured slack channel and as well all occurring alerts written into the thread.

How do we reproduce it?

Not sure how to reproduce this on your system. I could reproduce this over and over by enable a maintenance and disable it again and monitor the according slack channel.

Grafana OnCall Version

v1.3.39

Product Area

Chatops

Grafana OnCall Platform?

Docker

User's Browser?

117.0.5938.134

Anything else to add?

No response

MarcoJ-CID commented 10 months ago

Update:

Even with version 1.3.43 the notification is not sent out. I am missing the message Maintenance of IntegrationName. Initiated by MarcoJ-CID Johne for 3 hours.

Tested today the Debug Message and this one is working. This is pretty strange.

Last time that this worked was beginning of August.

vdombrovski commented 9 months ago

Hello, we are seeing the same issue in v1.3.55. In fact once maintenance for an integration is set, all chatops (Telegram + Slack) pauses until maintenance is finished.

MarcoJ-CID commented 7 months ago

Meanwhile we're running OnCall in version 1.3.90 and the bug is still preventing the notification about a started maintenance.

MarcoJ-CID commented 7 months ago

Same on version 1.3.92!

MarcoJ-CID commented 6 months ago

Same on version 1.3.94!

MarcoJ-CID commented 6 months ago

Same on version 1.3.102!

MarcoJ-CID commented 6 months ago

Same on verison 1.3.106. When vdombrovski is right that the chatops getting stopped than we're talking about a bug because each alert which is occuring during a maintenance should be visible in slack inside the thread of the maintenance.

MarcoJ-CID commented 5 months ago

Same on version 1.3.108! Would be nice when some dev could give feedback here

MarcoJ-CID commented 5 months ago

Still not working with Version 1.3.110. Unless this is fixed we cant see in slack upcoming alerts in slack. WebUI is working as it should.

MarcoJ-CID commented 4 months ago

Still not working Version 1.3.113