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grafana / oncall

Developer-friendly incident response with brilliant Slack integration
GNU Affero General Public License v3.0
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Support an alias to alert all on-call engineers #341

Closed dannykopping closed 4 months ago

dannykopping commented 1 year ago

At Grafana Labs, we have several teams with on-call schedules.

Occasionally, we need to make an announcement (about an incident, an impending change, etc) and alerting @here or @channel in our shared engineering channels is too noisy; we just need to alert the on-call engineers since they will likely be the first responders should anything go wrong.

We are already using (and loving) the automatic Slack alias feature; can we provide another alias which includes all engineers currently on call?

iskhakov commented 1 year ago

Thank you for the request Right now we allow adding a slack group with all oncall engineers per one oncall schedule. We'll consider adding a new slack group (e.g. @grafana-oncall-all) for all oncall engineers from every oncall schedule

acr-varonis commented 1 year ago

this will also be useful for issue https://github.com/grafana/oncall/issues/347 since in some cases you want to Email a whole team and not just an indevidual

github-actions[bot] commented 4 months ago

This issue has been automatically marked as stale because it has not had activity in the last 120 days.

iskhakov commented 4 months ago

the recommended way of pinging oncall engineers for a certain schedule is a slack group. Triggering notifications for every oncall engineer is not currently a priority for the team