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grafana / oncall

Developer-friendly incident response with brilliant Slack integration
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Repeat escalations from {number of step of escalation} #3760

Open donghoon-lee-mrt opened 8 months ago

donghoon-lee-mrt commented 8 months ago

What would you like to see!

We want to add Repeat escalation from {number of step of escalation} in Escalation Step type. Our case is as follows:

  1. Notify users on the schedule every 1 minutes 5 times.
  2. (if anybody ack the incident)Notify manager every 1 minutes 5 times.
  3. (if manager didn't ack the incident)Notify higher manager or CTO ...

for the number 1, it is easy to setup in escalation chain because we just need to jump up to the beginning. but for the number 2, it is little bit tricky because where we need to jump is not the beggining of the steps. Only choice is to add 10 steps (notify, sleep 1m, notify, sleep 1m, and so on) which is not intuitive enough.

Product Area

Alert Flow & Configuration

Anything else to add?

No response

github-actions[bot] commented 8 months ago

The current version of Grafana OnCall, at the time this issue was opened, is v1.3.92. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you :smile:!