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grafana / oncall

Developer-friendly incident response with brilliant Slack integration
GNU Affero General Public License v3.0
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Add a escalation to send notifications to the common team email #5157

Open DANic-git opened 2 hours ago

DANic-git commented 2 hours ago

What would you like to see!

Hi folks!

We have an external support team that does not have accounts in our Grafana Cloud, and we do not want to provide them access. According to our company policy, we cannot create static users (only SSO).

However, we can create a Grafana team with empty members and set up an email for the team on the Team Details settings page. We want to notify this team by email from the Team Details, and we would appreciate it if you could add an escalation to send notifications to the common team email address.

Product Area

Alert Flow & Configuration

Anything else to add?

No response

github-actions[bot] commented 2 hours ago

The current version of Grafana OnCall, at the time this issue was opened, is v1.10.5. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you :smile:!