EA: Research Team Meeting Agenda

[thomasdemoner]

This issue tracks the running agenda for the Research Weekly Meetings

# [YEAR-MO-DAY] Agenda and Notes
### Attendees
- [ ] Sylvia
- [ ] Sara
- [ ] Rachel

### Notetaker

### Recurring Items
- [ ]
### New Meeting Items
- [ ]
### FYI
- [ ] 
### Notes from Meeting
- [ ] 
### Task Items
- [ ] 
### Items for next week's agenda
- [ ] 

[dmeyers1348]

[4/21/2023] Agenda and Notes

Attendees

• [x] Yumeng
• [x] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Kevin
• [ ] Jamie
• [x] Travis
• [x] Carrie
• [ ] Katya

  Agenda items

• [ ] Content & Design presents feedback document to UXR team https://docs.google.com/presentation/d/15wcgqSastcWfsZJDfgrAbIIDou44cb2TrWCDLWFhWAY/edit#slide=id.p
• [ ] Check-in on survey distribution

Notes from Meeting

• See feedback document:
  • Discussed priorities for next round of usability testing with the declaration letter generator / landing page
• Landing page usability:
  • Legitimacy: want to test landing page answers questions, information is clear and not overwhelming; properly introduces EA
  • Helps users understand declaration process through EA
  • Commitment to data safety - is that message clear?
  • Emotional response (medium priority)
  • Voice / tone (medium priority)
  • Accessibility & Inclusivity (low priority)
  • Other usability issues (low priority)

    Task Items

• [ ] Update Wiki
• [ ] Internal Usability Test (IUT2)
• [ ] Survey & future usability testing outreach

  Items for next weeks agenda

• [ ] Prioritize research questions/goals for IUT2

Relevant Issues

• 880

• 897

• 900

  Resources

• Expunge Assist Survey & IUT2 Timelines
• Research Plan

[dmeyers1348]

[4/28/2023] Agenda and Notes

Attendees

• [x] Yumeng
• [x] Danielle
• [x] Sofia
• [x] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Jamie
• [x] Travis
• [ ] Carrie
• [ ] Katya

  Agenda Items

• [ ] Refine Research goals, questions, and success metrics based on last week's conversation with Design & Content
  • [ ] Add card sorting activity?
• [ ] Refine participant recruitment criteria
• [ ] Survey outreach check-in

  Notes from Meeting

• [ ]

  Task Items

• [ ] Create participant recruitment screener
• [ ] Write Moderator Guide
• [ ] Scheduling - Calendly / Calendar of everyone's availability, usability testing date/time preferences, and note taking preferences
• [ ] Begin participant recruitment
• [ ] Survey outreach
• [ ] Peer review Wiki pages
• [ ] Create Wiki page for IUT2

  Items for next weeks agenda

• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try

  Relevant Issues

• 896

• 897

• 898

• 899

• 900

• 918

• 919

  Resources

• Expunge Assist Survey & IUT2 Timelines
• Research Plan
• IUT1 Wiki Page
• EA Timeline

[amejiamesinas]

[5/12/2023] Agenda and Notes

Attendees

• [x] Yumeng
• [ ] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Kevin
• [ ] Travis

  Agenda Items

• [ ] Team Check In & Updates & Cross Team Collaborations
• [ ] Survey outreach check-in / Community Partner / Recruitment Strategy
• [ ] Landing Page Usability Test: Team Review Finalized Research Plan: Objectives & Metrics
• [ ] Team Review Finalized participant recruitment criteria
• [ ] Team Review Finalized Moderator Guide
• [ ] Gather Team Availability for Internal Usability Testing (Moderators & Note Takers) - LINK

Notes from Meeting

• [ ] A goal for UXR is to increase cross-functional collaboration. Design/Content sync on Fridays is now open to UXR. All UXRs are invited to attend.
• [ ] Establishing and maintaining a community partner is a priority. Difficult to do any testing without any community partners. We should begin starting outreach and establishing contact. There will be a Bonnie meeting next Friday as well.
• [ ] Overall research plan, objectives and metrics. There are research goals, questions, and success metrics for the Landing page developed in the last weeks. Team needs to review this document before it's finalized: deadline next Friday. Analicia will add everyone to the Github issue, comment done when you have reviewed.
• [ ] Participant recruitment criteria. Sofia and Kevin presented, there were a few questions about how to recruit internally. They will edit. Team also needs to review this document, and we will finalize it. Analicia will add us to the Github issue. Deadline: next Friday.
• [ ] Moderator Guide. Has all the instructions you will need to run a usability study. Everything is in this document. Team also needs to review this document as well. Deadline: next Friday.
• [ ] All three docs above should be reviewed by all team members (leave comments in the side bar) by next Friday.
• [ ] Discussion about sharing our research goals tldr; and moderator guide for feedback cross-functionally. Analicia will do this.
• [ ] All team members: please add availability for usability studies on lettusmeet. https://lettucemeet.com/l/Y1ex5
• [ ] Discussion about our actual users, who they are and how and when we can start accessing these groups. Small discussion about how to handle the sensitive nature of this research (not recording, having more note takers, etc).
• [ ] What are our team goals, how are we conducting research and what are our priorities? This is something we need to develop and establish. This is something all teams are working on right now. This could impact how we frame all our future research.
• [ ] Discussion about adding a question to the screener about criminal records: this should be optional. We don't know if folks within HfLA have records or not, but there is potential that we could learn from those who do and are comfortable sharing.
• [ ] We do not know our target users, who they are and what they need. We really need to know more about this as we progress. Long discussion about this.
• [ ] Quick question about language: what language does the court require the letter in? Discussion about localization for other languages in the diverse language pool of LA.
• [ ]

Task Items

• [ ] #934 Scheduling - Calendly / Calendar of everyone's availability, usability testing date/time preferences, and note taking preferences
• [ ] #936 Peer Review Success Metrics
• [ ] #896 Peer Review Moderator Guide
• [ ] #935 Peer Review Participant Criteria

Items for next weeks agenda

• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Send out screener
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

Relevant Issues

• 896

• 897

• 898

• 899

• 900

• 918

• 919

  Resources

• Expunge Assist Survey & IUT2 Timelines
• Research Plan
• IUT1 Wiki Page
• EA Timeline

[amejiamesinas]

[5/19/2023] Agenda and Notes

Attendees

• [ ] Yumeng
• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Travis

  Agenda Items

• [x] Notetaker:
• [x] Collaborative Meetings Schedule
• Content: Fridays 8:30 AM PST
• Design: Wednesdays 5:00 PM PST
• Dev, Design, Product: Mondays 5:00 PM PST
• Design, Content, Collab: Fridays 9:30AM PST
• [x] Survey outreach check-in / Community Partner / Recruitment Strategy- Update PM Meeting with Bonnie
• Verify stage of LinkedIn posts
• [x] IUT2
• Final Recruitment Criteria
• [x] Assign #938
• Co-Leads will finalize Objectives & Metrics & Moderator Guide on Monday (next week- Ready by Friday's Meeting)
• [x] IUT2 Timeline: Discuss as Team
• Update Team Availability for Internal Usability Testing (Moderators & Note Takers) - LINK
• [ ] Pending Next Step for Co-Leads #939
• [ ] Next Steps: Assign Task #940

Notes from Meeting

• [ ] Kevin volunteered to create Google Form for IUT2 screener by next Thursday; Sofia volunteered to test it by next Friday's meeting
• [ ] Discussed pending timeline for IUT2. Plan around Team Planning on 6/2! Team considered having a moderator training on 6/9. Considered requiring Guests to also attend training.
  • [ ] Travis has a scheduling conflict on 6/9, might require scheduling a separate training session
• [ ] Discussed product competitors / teammates and potentially generating a chart of them to share with other teams.
  • [ ] Discussed privacy issues of AI competitors
• [ ] Brought up options for recording / not recording UIT2, saved decision for next week. If they are recorded, plan what to do with / when to delete recordings. Generating documentation of UIT2 for later use / use by other teams.

Task Items

• [ ] #934 Scheduling - Calendly / Calendar of everyone's availability, usability testing date/time preferences, and note taking preferences
• [ ] #938
• [ ] #939
• [ ] #940
• [ ] For Co-leads: #936 & #896
• [ ] Create Issue for Calendly Link to Schedule Participants

Items for next weeks agenda

• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Send out screener
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

Relevant Issues

• 896

• 897

• 898

• 899

• 900

• 918

• 919

  Resources

• Expunge Assist Survey & IUT2 Timelines
• Research Plan
• IUT1 Wiki Page
• EA Timeline

[dmeyers1348]

[5/26/2023] Agenda and Notes

Attendees

• [ ] Yumeng
• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Travis
• [ ] Ann

Agenda Items

• [ ] Introductions to new team member
• [ ] Check-in on Google Form Screener
• Close Issue? #938
• For Leads: Next Steps #939
• [ ] Finalize any questions/feedback on Research Plan and Moderator Guide
  • [ ] Discuss how to achieve the success metric, "is willing to click start" in the moderator guide
  • [ ] Discuss recording vs not recording; permission for note-taking
  • [ ] Discuss note taking #940
• [ ] Group check-in on timeline
• No meeting next week? - All team meeting Tuesday, June 6
• Close Issue? #934
• Next Steps for Leads #899
• For Leads #918
• [ ] Discuss competitive analysis
• [ ] Update from meeting with Bonnie

Notes from Meeting

• Update on google form screener: Sofia will finish up, so we can post on slack
• Finalizing Research Plan and Moderator guide: Ready to go
• Note-taking for IUT2: Google doc and Sheets. Analicia will follow up with Kevin for Interesting responses. Agenda item for next meeting
• Next week: planning week, only 30 min meeting next week (start at 11:30AM PST)

Task Items

• [ ] #934 Scheduling - Calendly / Calendar of everyone's availability, usability testing date/time preferences, and note taking preferences
• [ ] #938
• [ ] #939
• [ ] #940
• [ ] For Co-leads: #936 & #896
• [ ] For Co-leads #918

Items for next weeks agenda

• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Send out screener
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Relevant Issues

• 896

• 897

• 898

• 899

• 900

• 918

• 919

Resources

• Expunge Assist Survey & IUT2 Timelines
• Research Plan
• IUT1 Wiki Page
• EA Timeline

[amejiamesinas]

[6/2/2023] Agenda and Notes

Attendees

• [ ] Yumeng
• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Travis
• [ ] Ann

Agenda Items

• [ ] Quick Updates
• [ ] Complete #952
• Discussion: Ready to close survey or repost?
• [ ] Review Session Tracker
• Next Steps: Leads will send recruitment email with calendly link for booking
• [ ] Quick Announcement: #953
• [ ] Reminder: All Team Meeting - Tuesday (6/6) 5PM PST

If Time

• [ ] Update from meeting with Bonnie
• [ ] Review #940
• [ ] Discuss competitive analysis

Notes from Meeting

Task Items

• [ ] #940
• [ ] #953
• [ ] #936
• [ ] #918
• [ ] #899

Items for next weeks agenda

• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Send out screener
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

[amejiamesinas]

[6/9/2023] Agenda and Notes

Attendees

• [x] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Kevin
• [ ] Travis
• [x] Ann

Agenda Items

• [ ] Quick Updates - appointments are being scheduled
• [ ] User Testing Sessions Training

• 954

• [ ] General Overview -- Once an appointment is booked, you will receive a calendar invitation from UXresearchteam.EA@gmail.com. -- All sessions will be booked based on the following availability schedule. -- You should try to accept the accept the invitation ASAP. As this will serve as confirmation of your participation in the session. If you are unavailable, please communicate with the leads ASAP. -- If you have any questions, please Slack your leads (Analicia and Danielle).
• [ ] Review Session Tracker
• [ ] Review Moderator Guide
• [ ] Review Instructions for Note-taking
• [ ] Review Instructions for Observers
• [ ] Use remaining meeting time for break-out room practice session
• Each person should spend 10 minutes with their partner practicing the Moderator and Observer role
• Return to main secession for any questions/discussion

Notes from Meeting

Task Items

Items for next weeks agenda

• [ ] Plan for Analysis
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Send out screener
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

[dmeyers1348]

[6/16/2023] Agenda and Notes

Attendees

• [x] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Kevin
• [ ] Travis
• [ ] Ann

Agenda Items

• [ ] Check in on usability sessions this week
  • [ ] What went well?
  • [ ] What could be improved on for next time?
  • [ ] What did you learn?
  • [ ] Any advice?
• [ ] Recruitment updates:
  • [ ] Recruitment emails sent to other participants available for study, but didn't quite fit the recruitment criteria we're looking for
  • [ ] Recruit personal friends/family network to get these sessions scheduled
• [ ] Upcoming research initiatives (See this document for information on each initiative)
  • [ ] User personas and revisiting journey map
  • [ ] Accessibility goals
  • [ ] Competitive Analysis
  • [ ] Survey - Community outreach
  • [ ] Analysis for IUT2
  • [ ] Organize goals and learnings from IUT1-2
  • [ ] IUT3

Notes from Meeting

• Usability Testing Check In- Overall going well. Consider editing questioning for privacy (information about your data). Edit survey to include Calendly to increase responses. Also consider reaching out to mutual aid societies for participants.
• Upcoming research initiatives posted to Research roadmap. Please add your name to project(s) you are interested in assisting with, and we will follow up weekly. Also will be used for cross functional collaboration.

Task Items

• 954

• Session Tracker

Items for next weeks agenda

• [ ] Plan for Analysis
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Brainstorm other methodologies we'd like to try
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

[amejiamesinas]

[6/23/2023] Agenda and Notes

Attendees

• [x] Danielle
• [x] Sofia
• [x] Analicia
• [ ] Sam
• [x] Kevin
• [ ] Travis
• [x] Ann
• [x] Beth
• [x] Audrey
• [x] Genggeng

Agenda Items

• [x] Introductions (5 minutes)
• [x] Usability Session Updates (10 Minutes)
• 5 of 7 complete - Team discussed ways that facilitators can improve for future tests. Potential future learning lesson that we can implement for future usability sessions. Note takers have deadline for entering notes.
• Next steps (further instructions/discussion when reviewing research initiatives)
• [x] Research initiatives Updates and Discussion (40 minutes) Danielle created issues for each initiative. In future meetings we will check in on these issues/initiatives. Team can provide updates to rest of team during these check ins.

• 958 (Danielle) - 5 minutes - Danielle will create demographic profiles of target users and then present it to team. Three user personas will be created and later a journey map. Ann will assist.

• 959 (Sam-- is there a lead?)- 5 minutes - Content/design will need to provide us with info on accessibility goals. We can provide research on best practices if needed. Researchers will collab with content/design to determine goals. Need a lead for this project.

• 960 (Sofia and Danielle) - 5 minutes - Content/design created a Figma board for analysis, issue will be updated to clarify research assignments. Have findings by next meeting.

• 961 (Danielle) - 20 minutes - Talked about timeline and research plan. Entire team will compile their own insights and main themes across Google sheet, and then code for success metrics to quantify data. Compile insights, quotes, themes into Figma. Goal is to complete first pass at analysis by 6/30 and complete analysis in July.

• 964 (Analicia) - 5 minutes - Starting IUT3 soon.

• 963 (Analicia)- 10 minutes - Cleaning up files.

• [x] Follow Up on Survey (last 5 minutes) - Do we still want to do surveys? Has not been posted on LinkedIn.
• where is it located? Bonnie can post on LinkedIn in July (do we still want to do this); How do we want to move forward?

Task Items

958

959

960

961

964

963

Items for next weeks agenda

• [ ] IUT2 Analysis and Report
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

[dmeyers1348]

[6/30/2023] Agenda and Notes

Attendees

• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Ann
• [ ] Beth
• [ ] Audrey
• [ ] Genggeng

Agenda Items

• [ ] Research initiatives Updates and Discussion
• [ ] #958 (Danielle) (5 minutes)
• [ ] #959 (Lead?) (5 minutes)
• [ ] #960 (Sofia and Danielle) (5 minutes)
• [ ] #961 (Danielle) (30 minutes)
  • Discuss first pass at analysis - What surprised you? What did you learn? Any thoughts or feedback for this analysis process?
  • Discuss next steps (Success Metrics, Research Questions, Figma)
  • Final report - Google Docs or Slides? (Looks like we had a final Google Docs report delivered to Bonnie for IUT1)
• [ ] #964 (Analicia) - 5 minutes - Starting IUT3 soon.
• [ ] #963 (Analicia)- 5 minutes - Cleaning up files.
• [ ] Next week: planning week, should we plan on meeting for 30 min next week (start at 11:30AM PST)? Or meet asynch?

Task Items

958

959

960

961

964

963

Items for next weeks agenda

• [ ] IUT2 Analysis and Report
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

Notes from Meeting

Introductions Research Updates

• User Persona Journey Updates Ann and Danielle shared initial research and findings around those who are eligible for expungement and additional demographics (file shared in issue and in drive) Ongoing questions about that group of people who have gotten records expunged--- how many, what motivated them, what was process like, did some people have advantages because of SES, race class etc. Will continue to update.
• Accessibility research Updates Identifying Lead: Sofia (will confirm) Additional team members: Julia (design) Team will work collaboratively to identify accessibility goals (do some research on what goals could/should be, as well as accessibility vs. inclusivity). Then set strategy for implementing and testing these.
• Competitive Analysis – ongoing. More discussion in content and design collaborations.
• Analysis Planning We collectively discussed first insights, by scenario. Initial insights added to figma board and team will continue add next week Next week will discuss this board in more detail
• Community Outreach Cleaning up files first. Analicia will connect with Kevin to move forward.
• Tracking IUT 1,2, 3 Analicia shared document that tracks goals and findings from IUT, in order to prep and plan for IUT3 or other research needs.
• Next Week is planning meeting 1030-1130- research team will meet from 1130-12 PST.
• Planning week: we encourage all members to attend Planning Meeting on Friday 1030-113- PST, we will be discussing EA mission statement.

[amejiamesinas]

[7/7/2023] Agenda and Notes

Attendees

• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Ann
• [ ] Beth
• [ ] Audrey
• [ ] Genggeng
• [ ] Brittney

Agenda Items

• [ ] Today's meeting will focus on Synthesizing data for IUT2

• 961 (Danielle) (30 minutes)

  • Discuss second pass at analysis- reviewing and building on Figma board
  • Discuss and plan next steps

Items for next weeks agenda

• 958

• 959

• 960

• 961

• 964

• 963

• [ ] IUT2 Analysis and Report
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

Notes from Meeting

[dmeyers1348]

[7/14/2023] Agenda and Notes

Attendees

• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Ann
• [ ] Beth
• [ ] Audrey
• [ ] Genggeng
• [ ] Travis
• [ ] Britney

Agenda Items

• [ ] Introductions / General team check-in (how is everyone doing? What are things people would like to work on?) (10 mins)
• [ ] Research initiatives Updates and Discussion - Follow up on research issues, establishing teams and process, and sign ups for new members
• [ ] #958 (5 minutes)
• [ ] #959 (5 minutes)
• [ ] #960 (5 minutes)
• [ ] #964 and #963 (Analicia) - 5 minutes
• [ ] #961 (Danielle) (30 minutes)
  • Discuss Analysis Planning & Reporting Document
  • Discuss Insights for IUT2 in Figjam

Task Items

958

959

960

961

964

963

Items for next weeks agenda

• [ ] IUT2 Analysis and Report
• [ ] Testing Mobile Version
• [ ] Discuss potential A/B testing for pop-up page
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

Notes from Meeting

• Bonnie's review
• Research Initiatives Updates:
  • User Persona & Journey Map: A lot of resources, trying to organize them to present to Design, Content, and Dev. Moving into user personas creations.
  • Competitive Analysis: Is generally done - led to new insights to move forward on. Could have a researcher or two to help Audrey with researching AI / ChatGPT as a competitor. No issue yet, but worth starting that process.
  • Audrey's Current Work saved here
  • Dev team is anti-AI for privacy concerns. However, there is still discussion around this, to include AI or not.
  • Accessibility: Travis to lead. Design and Content can implement accessibility goals, but we can help establish accessibility research goals (best practices). What are the accessibility needs of our particular users? Build on demographic profiling. Britney joining team.
  • Research Planning / Community Outreach: Dependent on Bonnie. Bonnie conducted her own usability test on the website. PMs are meeting with Bonnie later today to get a sense of her vision for the project.

[amejiamesinas]

[7/21/2023] Agenda and Notes

Attendees

• [x] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [ ] Kevin
• [x] Ann
• [x] Beth
• [x] Audrey
• [x] Genggeng
• [x] Travis
• [x] Britney

Agenda Items

• [x] Introductions
• [x] Research initiatives
• [x] #961 (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin) (30 minutes)
• Discussion and Workshopping Insights
• Planning for Final Report
• [x] #958 (Team: Danielle, Ann, Beth, Genggeng)
• Update and Share-out
• [x] #959 (Team: Travis, Sofia, Britney, Kevin, Sam)
• Planning for Heuristic Evaluation
• [x] #963 (Team: Analicia and Kevin)
• [x] AI Research: (Audrey and Analicia)
• [ ] Future Research: A/B Testing-- Generate Team and Team Lead

Items for next weeks agenda

• [ ] IUT2 Analysis and Report
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

Notes from Meeting

• Discuss the IUT2 insights in figjam and we all agree on what we have now
• Look into the IUT2 report slide and sign up for drafting the slide https://docs.google.com/spreadsheets/d/1DuG_k0KQ4HY95rqRxokCw73fqiZiIcksoRLCSqSNyy8/edit#gid=0
• Sam commented on the recommendation part (insights➡️ actions/ List the most important/urgent priority from the top)

• Research initiative Updates:

  • User Persona & Journey Map:Danielle and Beth this week organized the data we currently collected and we will continue to develop the persona next week; Analicia commented that we could think about how to translate what we had now into slides to show to other teams)
  • Accessibility research: internal team will have meeting next week to discuss the goal and other items
  • Community outreach: Now Analicia and kevin are working to plan to test with community partner and thinking how to prioritize the partners
  • AI research: Audrey will present side next week to research team
  • Future research: Next week we will talk about card sorting activities/ A/B testing

[dmeyers1348]

[7/28/2023] Agenda and Notes

Attendees

• [x] Danielle
• [x] Sofia
• [x] Analicia
• [x] Sam
• [ ] Kevin
• [x] Ann
• [x] Beth
• [x] Audrey
• [x] Genggeng
• [x] Travis
• [x] Britney

Agenda Items

• [ ] Updates and Planning (15 min)
• All Team Meetings: Friday, 1030AM OR Tuesday, 5PM PST
• Adding Collaboration Updates at Meetings
• Roadmap and Prioritizing
• Completing IUT 2, Planning IUT 3 (thinking timeline)
• [ ] Research initiatives
• [ ] #961 (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin, Travis) (10 min) Check-in: Any questions / feedback needed for Detailed Findings slides?
• [ ] AI Research (Analicia and Audrey) (10 min): Brief presentation of AI Research Report
• [ ] #959 (Team: Travis, Sofia, Britney, Kevin, Sam) (10 min): Planning for Heuristic Evaluation
• [ ] #958 (Team: Danielle, Ann, Beth, Genggeng) (5 min): Quick update on demographic profiling progress
• [ ] #963 (Team: Analicia and Sofia) (5 min): Updates
• [ ] Card Sorting FAQ (5min)

Items for next weeks agenda

• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2
• [ ] Reminder: Add Design/Content check-in to agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing

Notes from Meeting

• IUT2 Report:
  • Next group to look at demos of participants and confirm
  • Check new insights and possibly write new slides
  • Prioritize recommendations
  • Is this our full report or a summary of insights?
  • Sofia and Travis to take on the 2nd draft of the report
• Accessibility Research: Find a time to meet.
• User Persona and Journey Mapping: data visualizations are in progress
• Potential partners: Sofia and Analicia working on identifying partners
• Card sorting for FAQ pages in progress - Audrey leading
  • Study: https://8wujnojk.optimalworkshop.com/optimalsort/eafaq
  • Potential phase 2 for this research
• Research Priorities:
  • IUT2 - September presentation
  • User Demographics - September presentation
  • Language as a research initiative
  • Survey? A/B test? Card sort?

[dmeyers1348]

[8/11/2023] Agenda and Notes

Attendees

• [ ] Danielle
• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Ann
• [ ] Beth
• [ ] Audrey
• [ ] Genggeng
• [ ] Travis
• [ ] Britney

Agenda Items

Recurring Items

• Team Updates
• [ ]Updates from Design and Content (5-10 min)

Research initiatives

• [ ] #961 (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin, Travis) (15 min)
  • [ ] Check-in on comments/feedback (review Analysis Planning Steps
  • [ ] Discuss plan to finalize report and present
  • [ ] Finalize all insights, develop plan for likert scale analysis, anything else?
• [ ] #958 (Team: Danielle, Ann, Beth, Genggeng) (10-15 min): Present user demographic info, chat through next steps to present report and create user personas/journey map
• [ ] #959 (Team: Travis, Sofia, Britney, Kevin, Sam) (5 min): Updates

Roadmap Planning (in order of priority): (5-10 min)

• Completing current projects (IUT2 & User Personas/Journey Mapping)
• Plan for Content/Language
• Accessibility research (team update and next steps)
• IUT3
  • [ ] Co-lead position (5 min)

Items for next weeks agenda

• [ ] #963 (Team: Analicia and Sofia)
• [ ] Survey outreach
• [ ] Peer review Wiki pages once Usability study is complete
• [ ] Create Wiki page for IUT2
• [ ] Reminder: Add Design/Content check-in to agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

• Design and content updates
  • Collaboration in Figma, Github
  • Finishing up FAQ issues for us to test in IUT3
  • Work on branding guide - everyone will take part in it
  • Work flows
• IUT2 Report
  • Analicia still reviewing report and adding to appendix
  • Next steps: to focus on adding post-test questions
• User Persona and Journey Mapping
  • Report
  • To be shared in Content and Design meeting next Friday: 9:30am PST
• Accessibility Research:
  • NNG template to help with auditing site
• Research roadmap
  • Soft launch website by EOY
  • Need project lead for content/language project - Sam + 1 more
  • Start planning IUT3

[amejiamesinas]

[8/18/2023] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [ ] Kevin
• [x] Ann
• [x] Beth
• [x] Audrey
• [ ] Genggeng
• [x] Travis
• [ ] Britney

Agenda Items

Recurring Items

• Team Updates
• [ ]Updates from Design and Content

Research initiatives [ ] #961: IUT 2 Final Report (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin, Travis)

• Complete all insights by Wednesday
• Share Slide
• AMM & Sofia to Present final report next week
• Plan for additional Data

[ ] #958 (Team: Danielle, Ann, Beth, Genggeng)

• Content/Collab Presentation
• Next Steps

[ ] #959 (Team: Travis, Sofia, Britney, Kevin, Sam) (5 min): Updates

• Update

[ ] Research for Language

• Planning (what to do with Surveys?)
• [ ] #963 (Team: Analicia and Sofia)
• See also: https://github.com/hackforla/expunge-assist/issues/186

Items for next weeks agenda

Roadmap Planning (in order of priority):

• Completing current projects (IUT2 & User Personas/Journey Mapping)
• Plan for Content/Language
• Accessibility research (team update and next steps)
• IUT3 Peer review Wiki pages once Usability study is complete Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

Update: HfLA will be closed on December due to holiday season so the soft launch might extend to Jan to Feb Research initiatives updates:

• IUT2 Analysis: Analicia explain how she organizes the IUT2 UX Action Steps excel file and ask people who are in the group to look at it and see what’s are missing and to input through next Wed, and Sofia and Analicia will present the final report next Fri
• User Persona and Journey Mapping Audit: Currently we already have 2 personas based on people who have criminal records and need expungement, and are working on the 3rd persona about who might be the legal person to use our website
• Accessibility research: Already added large sticky notes on the right side with major themes/ patterns and Britney will use lighthouse tool to evaluate site’s accessibility
• Research for language: Might be the priority initiative now. Currently we have Beth, Emma, Ann, Sofia and Sam as a lead in the team. Will meet next week to discuss more.
• Community Outreach: It might start slowly with more formalized process. Persona research will work alongside with this project to find out more about our potential community partners.

[sofialaguna]

[8/25/2023] Agenda and Notes

Attendees

• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Kevin
• [ ] Ann
• [ ] Beth
• [ ] Audrey
• [ ] Genggeng
• [ ] Travis
• [ ] Britney

Agenda Items

Recurring Items Gather all items team members want to propose for this weeks' agenda.

• [ ] Next Week: All-Team Meeting IUT2 share out
• [ ] Updates from Design and Content
• [ ] Check In

Research initiatives [ ] #961: IUT 2 Final Report (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin, Travis)

• Insights Completed
• Share Slide
• AMM to Present final report to team
• AMM & Sofia to present final report at all teams meeting on 9/1

[ ] #958 User Personas (Team: Danielle, Ann, Beth, Genggeng)

• Next Steps with user personas

[ ] #959 Accessibility (Team: Travis, Sofia, Britney, Kevin, Sam) (5 min): Updates

• Team present on insights
• Updates and next steps

[ ] #999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma)

• Planning (what to do with Surveys?)

• Updates and next steps

• [ ] #963 (Team: Analicia and Sofia)

• See also: https://github.com/hackforla/expunge-assist/issues/186

Items for next weeks agenda

Roadmap Planning (in order of priority):

• Completing current projects (IUT2 & User Personas/Journey Mapping)
• Plan for Content/Language
• Accessibility research (team update and next steps)
• IUT3 Peer review Wiki pages once Usability study is complete Create Wiki page for IUT2

FYI

• All Teams Meeting next Friday, 9/1 at 10:30AM PST.

• Research team will meet the following Friday, 9/8 at 11AM PST.

• Collaborative Meetings Schedule

  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

[amejiamesinas]

[9/8/2023] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Beth
• [x] Genggeng
• [x] Travis
• [x] Britney

Agenda Items

Recurring Items

• [ ] Updates from Design and Content

Research initiatives [ ] #999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma)

• Discussion, Updates, Next Steps
• Updates and next steps

[ ] #958 User Personas (Team: Danielle, Ann, Beth, Genggeng)

• Team Updates

[ ] #959 Accessibility (Team: Travis, Sofia, Britney, Kevin, Sam) (5 min): Updates

• Team present on insights
• Updates and next steps

[ ] #961: IUT 2 Final Report (Team: Danielle, Analicia, Sofia, Sam, Ann, Kevin, Travis)

• Next STeps

Items for next weeks agenda

Roadmap Planning (in order of priority):

• Completing current projects (IUT2 & User Personas/Journey Mapping)
• Plan for Content/Language
• Accessibility research (team update and next steps)
• IUT3 Peer review Wiki pages once Usability study is complete Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

• Updates from Design and Content: They are trying to look at the IUT2 report and break down in sections and work from there.
• Project teams will meet with Bonnie later today and hope to bring in insights to share with groups next research meeting
• Research initiative:
• Persona : We presented the persona & feature board that we just come up with to the research group, thinking about how to prioritize the personas or propose any features that are needed by the personas? We might try to see how can we work with the content &design group to try to put things as a whole picture
• Terminology Research : We currently compare those terms we use with our competitor websites and see what’s the next step/ methods we are going to use
• Accessibility: Today Travis presented their findings on content /design meeting and we wil look into feedbacks and see what’s the next step
• Next week we are going to reflect on what we have on current projects and what’s the next for us now?IUT3?

[sofialaguna]

[9/15/2023] Agenda and Notes

Attendees

• [x] Sofia
• [ ] Analicia
• [x] Sam
• [ ] Ann
• [x] Beth
• [x] Genggeng
• [x] Travis
• [x] Britney

Agenda Items

Recurring Items

• [x] Updates from Design and Content

Research initiatives - Updates & Next Steps

• [ ] #999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma)
• Discussion, Updates, Next Steps
• [ ] #958 User Personas (Team: Danielle, Ann, Beth, Genggeng)
• Team Updates
• [ ] #959 Accessibility (Team: Travis, Sofia, Britney, Kevin, Sam) (5 min): Updates
• Updates and next steps

IUT 3 Brainstorm Session

• [ ] #1011
• [ ] Add ideas for IUT3 in FigJam board
• [ ] Discuss lessons learned from #961: IUT 2 Final Report & research process
• [ ] Discuss team's capacity for IUT3 and if team members want to lead specific activities
• [ ] Create plan and timeline for next steps

  Items for next weeks agenda

  Discuss lessons learned from brainstorm and team's capacity to manage IUT3. Discuss timeline and potential team leads for IUT3 activities

Roadmap Planning (in order of priority):

• Completing current projects (IUT2 & User Personas/Journey Mapping)
• Plan for Content/Language
• Accessibility research (team update and next steps)
• IUT3 Peer review Wiki pages once Usability study is complete Create Wiki page for IUT2

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

• Recurring Items
• Design & Content meeting update: All feedback from Bonnie and internal review, including IUT2 and accessibility. Will be creating issues for forward progress. Talking about roadmap and how to achieve the next milestone to launch for our potential partners. We’re prioritizing right now. We’re having a bit of a staff shortage – no PM in Content. We were 5 and now we’re 3. Design doesn’t have as many folks. So it will take longer for us to get through all of the issues. We’ll start recruiting new folks.
• Research initiatives - Updates & Next Steps
• Content & Terminology Research - Issue #999 Terminology Research: Met on Monday. Finalizing our own audit and audit of competitor’s terminology. Next week we’ll meet and finalize methods for our next steps. Sam is creating a research plan for our documentation on this task. Potentially some expert/professional interviews and resending anonymous surveys internally to HfLA for those with criminal histories.
• User Persona & Journey Mapping Audit- Issue #958 Finalizing user personas - also preparing for the journey mapping. After we presented the persona & feature prioritization project. We got feedback about integrating accessibility into our personas. This may be helpful for other teams to evaluate existing features. We will continue to work with the Content & Design team to build on personas 3 & 4 and collaborate with the expert/professional interviews
• Accessibility Research Issue #959: Design & Content needs more time to sit on results – they are super enthusiastic about what they learned from this subteam’s work. Discussion of potentially sitting down with Dev on this as well. Possibly presenting this out to the All Team meeting in October.
• Usability Testing for Letter Generator (IUT3) Brainstorm Session
• Reviewed the figma - the timeline of IUT2.
• Considering capacity for IUT3. We may want different leads for different aspects.

• Sofia taking notes on figma of ideas. Considering how we might be able to wrap up other research projects so that we can go all hands in for IUT 3?

• What might we be able to wrap up before Thanksgiving, before the full on holidays hit and HfLA closes?
• Issue explanation: for reflection on IUT2 and planning IUT3. Please fill in the figma with your ideas over the coming week. Soon we will need to consider our timeline for IUT3 and who wants to lead what part.

[amejiamesinas]

[9/22/2023] Agenda and Notes

Attendees

• [ ] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Beth
• [x] Genggeng
• [x] Travis
• [x] Britney

Agenda Items

Recurring Items

• [ ] Updates from Design and Content
• [ ] https://www.figma.com/file/SRsM0BvWhtmFwpg23bKTLB/EA-Collaboration-(Design%2FContent)?type=whiteboard&node-id=2864-8664&t=oCW66fMaQpf7tn6R-0

New Items

• [ ] Roadmap planning- discuss current projects, timeline and next steps

• 959 Accessibility (Team: Travis, Sofia, Britney, Kevin, Sam)

• 958 User Personas (Team: Danielle, Ann, Beth, Genggeng)

• 999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma)

IUT 3 Brainstorm Session- Team Capacity Followup Discussion

• [ ] #1011
• [ ] Add ideas for IUT3 in FigJam board
• [ ] https://github.com/hackforla/expunge-assist/issues/666

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

-Update from content and design: They start a "how might we" exercise on the problem “We need a way to explain that if they were to close or reload their window, they would lose all progress as the site doesn’t save any of their data”. -IUT3 proposes: Thinking about we can test onboarding flow -”Before you begin”, “overview page”&”Advice page” from design and content and others that their teams would like research team to test. -Research initiatives: Terminology Research : We are combining this meeting to the all research team meeting since we have more capacity to do that Accessibility: Thinking about the close the issue, but depends on how design and content need the information to go on Persona :We are thinking about the questions that we can potentially ask persona 3&4 this week, and next week we will do journey map

[sofialaguna]

[9/29/2023] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Beth
• [x] Genggeng
• [ ] Travis
• [x] Britney

Agenda Items

Recurring Items

• [ ] Updates from Design and Content
• [ ] Research Team Co-Lead position opening
• [ ] PM Check In: Slack Channel

New Items

• [ ] Roadmap planning- discuss current projects, timeline and next steps

• 999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma) - 30 minutes to check in

• 958 User Personas (Team: Danielle, Ann, Beth, Genggeng)

IUT 3 Brainstorm Session- Team Capacity Followup Discussion

• [ ] #1011 - Holding off for now

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

-Updates from Design and Content: Working on reviewing previous work from IUT2 iterations and add any information came across to the guidelines. -Analicia might step down the co lead for research team and focus on PM need -Research initiatives:

• Terminology Research :Sam led us to what she came up for the research plan. Break down from each section and try to assign different people to review and conduct different sections.
• Analicia will take the action of Send out the previously developed terminology surveys to HfLA asking for anonymous responses
• Sofia will conduct the Method part for the research plan
• User persona team will try to do interview protocol for Conduct expert interviews with key persons who work in the legal space
• Sam for write more instruction on the least priority: Conduct desk research into common terms used across the web in legal spaces

[sofialaguna]

[10/13/2023] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Beth
• [x] Genggeng
• [x] Britney

Agenda Items

Recurring Items

• [ ] Introductions
• [ ] Updates from Design and Content

New Items

• [ ] Roadmap planning- discuss current projects, timeline and next steps

• 958 User Personas (Team: Danielle, Ann, Beth, Genggeng) -check in, anything to share?

• 999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma) - 30 minutes to check in, review research plan

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

-Updates from Design and Content: Review the roadmap together and doing launch preparation -Update from PM: Audit for onboarding /off boarding members and update the wiki -Research initiatives:

• Persona team is working on persona 1 journey map, and would like to continue the next persona (might present to the group after some another persona's journey is made). We will continue completing our interview protocol.

• Terminology research:Go through each section and update what people contribute at the moment, since we are going to interview the professionals who might help people to seek expungement but ask different sets of questions (persona and content purposes), we might need to separate the research plan to be more clear

• We discussed the outreach to be informal/formal: the old issue form github saying the email should be reviewed by Bonnie

• Next week, we are going to discuss the success metrics and terminology interview questions

[amejiamesinas]

[10/20/2023] Agenda and Notes

Attendees

• [ ] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Beth
• [x] Genggeng
• [x] Britney

Agenda Items

Recurring Items

• [ ] Updates from Design and Content

New Items

• [ ] Updates

• 958 User Personas (Team: Danielle, Ann, Beth, Genggeng) -check in

• 999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma) - continue to discuss metrics, updates from Bonnie

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

-Updates from Design and Content: Review the roadmap together and doing launch preparation -Update from PM: Review the product roadmap and might later pull in the persona initiative into the timeline. Someone starts with the branding book. -Research initiatives:

• Terminology research: We have some discussion on Metrics and goals, and we decide to remove the metrics to other doc for product roadmap and other planing used. Here we just keep the research goals and maybe set the goal/analysis for each method we are doing to do with this research.

－Analicia and Sofia will finalize the survey questions based on Bonnie’s feedback and continue planning the roadmap －Sam and Britney will brainstorm the interview questions for the legal professionals who help people seeking expungement

• Persona research: We already contacted our personnel connection and will conduct a interview with her the beginning of this Nov and can share the insights she bring later

－Persona team will discuss if we can blend the question about directly automating of declaration letter into MC-031 Attached Declaration form used CA Court system to our concept testing part.

[sofialaguna]

[10/27/2023] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [ ] Beth
• [x] Genggeng
• [x] Britney

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Announcements from Ana and Bonnie
• [x] Co-lead UXR position posted

New Items

• [ ] Updates
• Research Roadmap
• Launch Prep Milestone Success Metrics/Goals
• Surveys - updates/edits from Bonnie's feedback

• 958 User Personas (Team: Danielle, Ann, Beth, Genggeng) -check in, add goals into timeline, interview updates

• 999 Terminology Research (Team: Sam, Analicia, Sofia, Ann, Beth, Alexis, Emma) - Discuss questions for interview

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

-Update from PM:Conducting some security check on the site in order to reach out to partnership later

-Updates from Design and Content: Work on the voice and tone brainstorm figjam. -Update from Boonie: there is a workshop will be held “from beginning to pro” on 12/6 https://www.meetup.com/hackforla/events/296936950/ -Update about the research roadmap: Terminology initiative already has their items filled in, Persona team will have their current ongoing stuff filled in the roadmap soon!

-Research initiatives:

• Persona research: Will fill up the success metrics goals document, will present what we found on journey map on 11/10, consider thinking about the journey how the letters submitted…

• Terminology research: Survey was confirmed by Bonnie, we review the interview questions today and Analicia take the first place to organize them in categories, will kept reviewed by others

[amejiamesinas]

[11/10/2023] Agenda and Notes

Attendees

• [x] Sofia
• [ ] Analicia
• [x] Sam
• [x] Beth
• [x] Genggeng
• [x] Britney
• [x] Sara

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Co-lead UXR position posted
• [x] Reminder: Complete End of Year FigJam activity
• [x] https://github.com/hackforla/expunge-assist/issues/1066

New Items

• [x] Research initiatives (reminder: Nov. 17 last research meeting)

• 958 User Personas -- Team share out and updates

• 999 Terminology Research - Discuss/Finalize questions for interview guide

• Surveys - Bonnie request for changes have been addressed. Bonnie to provide final review on 11/17
• [x] End of Year Planning
• Hack for LA closed in December
• Please let us know your plans for the team in January
• Dont forget to complete the figjam exercise
• https://github.com/hackforla/expunge-assist/issues/1066
• [x] Update Research Roadmap based on plan and discussion from meeting

Items for next weeks agenda

FYI

• Collaborative Meetings Schedule
  • Content: Fridays 8:30 AM PST
  • Design: Wednesdays 5:00 PM PST
  • Dev, Design, Product: Mondays 5:00 PM PST
  • Design, Content, Collab: Fridays 9:30AM PST

Resources

• Upcoming research initiatives
• Research Plan
• IUT1 Wiki Page
• EA Timeline
• Guide: Effective practices for user testing
• Steps to Analysis Planning

Notes from Meeting

• [ ] New member intros
• [ ] Design/Content updates: If you want to learn about Dev's work, please come to next week's Design/Content sync. Message a PM for the link. Content/Design (C/D) will contact UXR in January about the form issue (if it's the only letter form they fill out, etc.)
• [ ] Reminder to fill out the end of year reflection exercise on FigJam before before the end of next week https://www.figma.com/file/SRsM0BvWhtmFwpg23bKTLB/EA-Collaboration-(Design%2FContent)?type=whiteboard&node-id=3303-9784&t=LI542wY32N3mQtD3-4
• [ ] UXR will focus on wrapping things up in Nov and prep for next year, not be too ambitious this month
• [ ] User journey presentation about legal professional - we really need more info from California specifically is a main takeaway https://docs.google.com/presentation/d/154K7fwewesuOLh2iOuPyoFCpVMkX2MzGcnq2m6IFjeM/edit#slide=id.g28e2da1a2d7_0_57 Some discussion around next steps
• [ ] Content terminology research - next steps in editing the terminology research plan and the interview guide. A lot will be pushed to next year due to time. Discussions around ethics of interviewing potential survey participants (internal to HfLA)
• [ ] Adjusting roadmap, November and break means we will accomplish less
• [ ] Next week is the last meeting?

[sofialaguna]

[11/17/2023] Agenda and Notes

Attendees

• [ ] Sofia
• [ ] Analicia
• [ ] Sam
• [ ] Beth
• [ ] Genggeng
• [ ] Britney
• [ ] Sara

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Co-lead UXR position posted
• [x] New research team member (Welcome Sara!)
• [x] Reminder: Complete End of Year FigJam activity by today
• [x] Next Research Meeting: Friday, 1/19/24

New Items

• [x] Closing Out Research initiatives, Plan for Next Year

• 958 User Personas -- Next steps? Plan for 2024?

• 999 Terminology Research - Next steps? Plan for 2024?

• Need to review/finalize interview guide and research plan, administer surveys, desk research?
• Surveys - Bonnie request for changes have been addressed. Bonnie to provide final review today
• [x] End of Year Planning
• Hack for LA closed in December, next research meeting on Friday, 1/19/24
• Potential research tasks to complete in December/early January: Terminology desk research, cleaning/updating terminology research plan, informal informational interviews, other tasks?
• Please note that PM, colead, and team members may not be available to answer questions on Slack in December.
• Please let Analicia and Sofia know your plans for January (if you plan to not return, have less availability, etc.)
• [x] Update Research Roadmap based on plan and discussion from meeting

Notes from Meeting

[britveal]

[11/17/2023] Agenda and Notes

Attendees

* [ ]  Sofia

* [ ]  Analicia

* [ ]  Sam

* [ ]  Beth

* [ ]  Genggeng

* [ ]  Britney

* [ ]  Sara

Agenda Items

Recurring Items

* [x]  Updates from Design and Content

* [x]  Co-lead UXR position posted

* [x]  New research team member (Welcome Sara!)

* [x]  Reminder: [Complete End of Year FigJam activity](https://github.com/hackforla/expunge-assist/issues/1066) by today

* [x]  Next Research Meeting: Friday, 1/19/24

New Items

* [x]  Closing Out Research initiatives, Plan for Next Year

* [UXR: User Persona and Journey Mapping Audit #958](https://github.com/hackforla/expunge-assist/issues/958) User Personas -- Next steps? Plan for 2024?

* [Content Terminology Research #999](https://github.com/hackforla/expunge-assist/issues/999) Terminology Research - Next steps? Plan for 2024?

* Need to review/finalize [interview guide](https://docs.google.com/document/d/1UVPLp73dvIiUYV8SM1Gp3_B0bp2-igQeaJYXPuZMPaY/edit) and [research plan](https://docs.google.com/document/d/1wUEHdlHmgzRiB-bLBmLKqXjSwAEYYisDIlc1jSdvjA8/edit#heading=h.vwpf15jx8xv), administer surveys, [desk research](https://docs.google.com/document/d/19ns4CWAz3ZwMLjtwGtWwxM5CTjccHfhzl4I3A5duqQo/edit)?

* Surveys - Bonnie request for changes have been addressed. Bonnie to provide final review today

* [x]  End of Year Planning

* Hack for LA closed in December, next research meeting on Friday, 1/19/24

* Potential research tasks to complete in December/early January: Terminology desk research, cleaning/updating terminology research plan, informal informational interviews, other tasks?

* Please note that PM, colead, and team members may not be available to answer questions on Slack in December.

* Please let Analicia and Sofia know your plans for January (if you plan to not return, have less availability, etc.)

* [x]  Update [Research Roadmap](https://www.figma.com/file/SRsM0BvWhtmFwpg23bKTLB/EA-Collaboration-(Design%2FContent)?type=whiteboard&node-id=3152-9910) based on plan and discussion from meeting

Notes from Meeting

• [ ] Design and content team – Some will work on issues during the break. Main focus is what is necessary to prepare for the launch prep such as finding a partner. Design and content teams are more robust now.
• [ ] UX co-lead – Position still posted for those interested.
• [ ] Launch date is expected to be during the end of February – end of March.
• [ ] Final reminder to complete the end of year reflection exercise in FigJam: https://www.figma.com/file/SRsM0BvWhtmFwpg23bKTLB/EA-Collaboration-(Design%2FContent)?type=whiteboard&node-id=3303-9784&t=LI542wY32N3mQtD3-4
• [ ] Persona team – Currently a little on hold. To move forward, the team needs expertise from legal experts based in California. This will be important for when we formally reach out to potential partners.
• [ ] Legal connections – Could potentially talk to Val who was a previous PM for Expunge Assist. She has a legal background and PhD work in the legal space. Sam will reach out to her.
• [ ] Terminology research – Need a little bit of a reset. Want to finish up interview guide and surveys (when and how we can post them). Would like someone to co-lead this initiative.
• [ ] Sam will finalize the research plan and interview guide during the break.
• [ ] Hack for LA closed during December – Our next meeting is January 19th

[sofialaguna]

[1/19/2024] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Britney
• [x] Sara

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Co-lead UXR position posted. Sofia's last day is next Friday, 1/26
• [x] Next Research Meeting: Friday, 1/26/24

New Items

• [x] Follow up on Slack poll - Recruitment for new members needed?
• [x] #999 Terminology Research - This issue needs to be updated. Lead for this issue? If none, going on hold.
• [x] #958 User Personas -- Refresh on findings from interview with legal professional
• [x] Surveys - Updates on responses?
• [x] Generative research project - expungement process in LA County. Deliverable is user journey. This project needs leadership.
• [x] Sofia - lead on informal interview with LA attorney to discuss general process of expungement process. Can be scheduled for next week before off project (can also stay on as less active member to maintain connection if that helps?)
• [x] Update Research Roadmap based on plan and discussion from meeting

Notes from Meeting

-Update from content: Talking about branding, postpone the launch (start to release to the visibility for the partners)util the terminology research is done of the product -Update from the research team: Sofia will step down as co-lead, so need to recruit other people to be leads and team membes -Research initiatives: Terminology research:

• Sam and Ann will discuss the stage of the research, and organize the content and see what to ask help from the team.

• Sofia had a connection of an attorney and will schedule an interview with them and Sara will be in the call(Sofia will start a guide first)

• Survey is approved so now needed to post on linkedin to get more responses

Persona research: Will close it for now and start to do journey map later when we have more understanding about the expungement process in CA after interview with attorney

[sofialaguna]

[1/26/2024] Agenda and Notes

Attendees

• [x] Sofia
• [x] Analicia
• [ ] Sam
• [x] Ann
• [x] Britney
• [ ] Sara

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Co-lead UXR position posted. Recruitment for other members?
• [x] All teams meeting next Friday, 2/2/24
• [x] Next Research Meeting: Friday, 2/9/24

New Items

• [x] #999 Terminology Research - Start plan, review materials, discuss next steps
• [x] #860 Surveys - Updates on responses?
• [x] 30 minute Conversation with attorney on Monday, 1/29/24 with Sofia and Sara. Review interview guide. Any changes?
• [ ] Update Research Roadmap based on plan and discussion from meeting

Notes from Meeting

-Update from the project: Sylvia joined the research team, so Analicia explained where we are in the project right now. We want to create a credit page in order to find the partnership (design and content is working on it now) -Since Sylvia joined our team, we as little research team could work on the same initiative right now so we will not recruit for more team members at the moment -Ann explained to Sylvia where we are at the content research. Ann will update how to analyze the website audit and let the team know after checking with Sam. Next week we are going to discuss when we decided to move on analyzing the survey and stop receiving responses and other steps. -Sara will share with us about the interview with the attorney on 2/9 research meeting.

[sylvia-nam]

[2/9/2024] Agenda and Notes

Attendees

• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Britney
• [x] Sara
• [x] Sylvia

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Notetaker?

New Items

• [x] Introductions - skills (current and future)
• [x] All team meeting recap (Roadmapping)
• [ ] Follow-up conversation with R&R attorney: Sara
• [x] Content research: updates and discussion: Sam and Ann
• [ ] User journey and generative research
• [ ] Next steps: what needs to be done

Notes from Meeting

Updates from Design and Content: They are working on privacy initiative and tone of voices, Amanda(the marketing representative) will meet with Analicia today to discuss the branding(the color, content about the branding book)and might also help with partnership.

All Team recap last week: launch prep (bonnie’s requirement/ credit page, accessibility(developer), content research, post launch (branding). We now have 1 milestone for all teams instead of one for each team for consistency.Sylvia and Analicia will work on this and let the team know more!

Content research : We will need to reorganize the issues for content research and will have a meeting with Sylvia next week (before the research meeting) to discuss the scope and next steps.

Next week, Sara will share the interview( note with a legal professional) with us. And we will focus more on content research discussion and actions.

[sylvia-nam]

[2/16/2024] Agenda and Notes

Attendees

• [x] Analicia
• [x] Sam
• [x] Ann
• [x] Britney
• [x] Sara
• [x] Sylvia
• [x] Melissa

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Notetaker?

New Items

• [x] New member intros
• [x] Invite UXR to collab with Content and Design
• [x] PM updates for Launch Prep
• [x] Reset, retool, reground
• [x] Root & Rebound Zoom workshop
• [x] Follow-up conversation with R&R attorney: Sara
• [x] Survey discussion: Sam and Ann
• [ ] Next steps: what needs to be done

Notes from Meeting

Updates from Design and Content: How can UXR collaborate better with content and design? Should make the sync a required meeting for UXR? I

PM updates:1) See the figma board )for current and upcoming milestones. 2) PM met with Amanda (branding) to help for make issues for following development 3) EA is a California project, following meeting of PMs last week. So scope of research is the state.

Reset, retool, reground: Our team needs to be the experts in expungement in California, and communicate up-to-date information, data to other teams. If we know how the structure of how expungement and the criminal justice system in California works, we can make recommendations accordingly. Sylvia will post information on a webinar on record clearance and encourages people who want to learn up-to-date information to attend. Future possibility: a regular check in every meeting on what each member is working on now or what new idea we’d like to work on.

Follow-up conversation with R&R attorney: Sara shared the conversations with the attorney and Sylvia commented that we can think about how to communicate the process on our website, which is missing some key parts of the process

Survey discussion: If putting a stop on the survey and what are next steps? Sam is working on issue organization and sees if Ann could help in any way.

[sylvia-nam]

[2/23/2024] Agenda and Notes

Attendees

• [x] Analicia
• [x] Sam
• [x] Ann
• [ ] Britney
• [x] Sara
• [x] Sylvia
• [x] Melissa

Agenda Items

Recurring Items

• [x] Updates from Design and Content
• [x] Notetaker?

New Items

• [x] Announcements: 1) no UXR meeting next Friday, 3/1, 2) All Teams meeting next Friday, 3/1
• [x] Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
• [ ] For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor

Notes from Meeting

Updates from Design and Content:How are content, design and research communicating better? PMs of both content and design will need to discuss the purpose of Friday Syn meeting.

-Analicia and Sylvia discussed a proposal for how the research team communicates between teams: a certain team submitted the request ▶ ️ Research build the issue ▶ ️ get back to the request team at a certain point. Melissa shared that thinking Figma is an efficient way.

-Launch Prep priorities for UXR: 1) Understand expungement in CA: We talked about contributing to internal guide to show the EA process, maybe the wiki page or others? We talked about what is the benchmark of being an expert for the EA project?

Next action item:

• Each of us at the research team tries to find what laws could be applied to the expungement process in California? And what does that mean? We will share our ideas as a group in next research meeting.

[sylvia-nam]

[3/8/2024] Agenda and Notes

Attendees

• [ ] Analicia
• [ ] Sam
• [x] Ann
• [x] Britney
• [x] Sara
• [x] Sylvia
• [x] Melissa

Note taker

• [ ] Analicia
• [ ] Sam
• [x] Ann
• [ ] Britney
• [ ] Sara
• [ ] Sylvia
• [ ] Melissa

Announcements

• [x] New method of structuring GitHub Issues
• [ ] Proposed plan for Restructuring Friday syncs
• [ ] UX Research Wiki home page (see Web developer as a different model for organizing information) Related / past issues:
• https://github.com/hackforla/expunge-assist/issues/473
• https://github.com/hackforla/expunge-assist/issues/777

Recurring Items

• [ ] Team alignment and check-in
• [ ] Updates from Design and Content:
• [ ] Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
• [ ] For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor

New Items

• [x] Voice and tone: Supportive, straightforward and trustworthy (Content) Color system: to change from bright purple to something else For UXR: color theory request for another round of IUT, and identify additional methods for color theory analysis
• [x] Questions about proposals or Creating GitHub issues?
• [x] Root & Rebound webinar (2/29)
• [ ] Discussion on team members' findings on recent expungement-related laws

Notes from Meeting

• Sylvia announced that Github issues were restructured and there are templates for writing issues. We can think about how to organize the issues on Github as a research operation. Melissa showed interest in helping this. -Team alignment: Sylvia brought up an idea of “workshop”, that welcome team members can bring up methods that they want to learn and people can brainstorm about them and give feedback. -Sylvia brought up the issue from content and design about the A/B testing of color systems. Sara showed interest in helping the initiative. -Sylvia shared insight about root and rebound webinar. -We had little discussion on the assignment: CA laws related to expungemen

[sylvia-nam]

[3/15/2024] Agenda and Notes

Attendees

• [x] Analicia
• [x] Sam
• [ ] Ann
• [ ] Britney
• [ ] Sara
• [x] Sylvia
• [x] Melissa

Note taker

• [ ] Analicia
• [ ] Sam
• [ ] Ann
• [ ] Britney
• [ ] Sara
• [ ] Sylvia
• [x] Melissa

Announcements

• [ ] New method of structuring GitHub Issues
• [ ] Proposed plan for Restructuring Friday syncs

Recurring Items

• [ ] Team alignment and check-in
• [ ] Updates from Design and Content:
• [ ] Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
• [ ] For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor

New Items

• [ ] https://github.com/hackforla/expunge-assist/issues/1214
• [ ] Discussion on team members' findings on recent expungement-related laws
• [ ] Content terminology plan - Ann and Sam
• [ ] UX Research Wiki home page (see Web developer as a different model for organizing information) - Melissa Related / past issues:
• https://github.com/hackforla/expunge-assist/issues/473
• https://github.com/hackforla/expunge-assist/issues/777

Notes from Meeting

• Analicia's work schedule is heavy: one suggestion is to add a co-PM, and/or to add processes to onboarding to ensure that her institutional knowledge isn't lost.
• Updates from collab meeting (Design + Content + UXR): the color system needs to be changed based on IUT testing, Sara on our team will be providing research to support the issue, including research on best practices, research on color that brings together academic literature (anthropology, disability studies to get at accessibility if applicable). Design also had a discussion on typography (currently Roboto), so the issue has expanded to include color and, also, typography
• The other discussion during the collab meeting was about the LG overall, spec how to reduce the cognitive load of a user writing a letter requesting expungement. Some possibilities to get at the question of revamping the LG post-Launch Prep and during Launch Prep 2.0: through a gap analysis and a heuristic evaluation. Analicia and Sam point out how the LG's functionality and usability have been ongoing discussions at least since last year (maybe longer).

Resources shared during the meeting:

• UXR specific FigJam board is here
• Sylvia is working on a graphic on the expungement process DOC Issue #1173
• Sylvia created a FigJam so that we can work together on reaching a shared understanding of the expungement laws in CA.
• Melissa will make a proposal for next week for Research Ops repository

Action Follow-up

• [ ] Check out FigJam board on expungement laws
• [ ] Continue researching laws individually for next meeting

Items for next week's agenda

• [ ]

[sylvia-nam]

[3/22/2024] Agenda and Notes

Attendees

• [ ] Analicia
• [x] Sam
• [x] Sara
• [x] Sylvia
• [ ] Melissa

Note taker

• [ ] Sylvia

Announcements

• [ ] New method of structuring GitHub Issues
• [ ] Proposed plan for Restructuring Friday syncs

Recurring Items

• [ ] Team alignment and check-in
• [ ] Updates from Design and Content:
• [ ] Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
• [ ] For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor
• [ ] https://github.com/hackforla/expunge-assist/issues/1214
• [ ] Discussion on team members' findings on recent expungement-related laws

New Items

• [ ] New team members?
• [ ] Updated UXR Glossary tied to https://github.com/hackforla/expunge-assist/issues/999. For discussion: revised research plan, how to collab with Content team, future research direction
• [x] Sara will present research plan on Design request for UXR support for color system and typography

Notes from Meeting

Team member updates

• Two departures: Britney has new job and finished her Ph.D. (yay!), and Ann is returning to Taiwan
• Sam is reducing time on UXR team

TYPOGRAPHY AND COLOR

• Sara's research on typography and color: secondary research on website trust, color theory, and accessibility based on dif lit
• Findings: blue (towards darker) most trustworthy, sans senif most trustworthy
• Things to consider: users made judgments in > 3 seconds, visual appeal vary by demographics and culturally-informed
• Color theory: framework for how people perceive and react to dif color and combinations
• How a user feels (aesthetic qual) impacts how a user feels about a website
• Classical aesthetics (cooler colors - blue, green, purple) v expressive aesthetics (warmer colors - orange, red, yellow)
• Alignment between visual design and product brand
• How will Design balances legal and modern, and how prioritize moving forward?
• Currently the design of the website is purple closer to pink
• Recommendation: context matters to context so blue, and meanings of color are culturally informed and lit focuses on western contexts
• Blue: reliability and trust and safety (most govt sites like NSF, Facebook)
• Purple: wealth, romance
• Color saturation: low levels of images and color saturation increases trust, lighter blue -- friendliness, darker blue -- somberness
• Alt to blue in high-risk websites: green and greys
• Also the need to understand interaction between color, typography, and graphics

Typography

• Line spacing affects users' trust -- 1.5 enhances comprehension and readability
• Tight spacing and mixed images and high density of color -- appeals to younger audience
• Moderate spacing -- formal and white space
• High spacing -- calm
• Serif - can be classical
• Sans Serif - can be classical
• Both serif and sans serif are considered trustworthy
• Too rounded and decorative are not trustworthy
• Roboto: considered more informal but hits balance between professionalism and modern

Accessibility

• Now a lot of online tools that integrate accessibility issues with color scheme
• Tools: ACE (developed by researchers in Scotland in 2017), Adobe Color
• Before ACE, color was considered from pov of aesthetics and not accessibility
• San serif typeface is accessible to people with dyslexia

Recommendations

• Decide web design priorities (clarity v originality)
• Consider what elements of design to balance out based on design priorities
• Consider color options in relation to: saturation, font, spacing, graphic styles (if sticking with existing color palette, then consider serif font, if not blue with existing Roboto)
• A/B testing

Comments

• Goes well with V&T (supportive, straightforward, and trustworthy), and branding initiative
• Will present to collab
• Branding contact Amanda should also attend
• Can Sara look more into illustrations based on her background on communications and linguistic anthropology, rounded lines communicate femininity and neutrality

Action Follow-up

• [x] Sara will present at next collab meeting

Items for next week's agenda

• [ ]

[sylvia-nam]

[3/29/2024] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [x] Sylvia
• [x] Melissa

Note taker

• [ ]

Announcements

• [x] New method of structuring GitHub Issues
• [x] Proposed plan for Restructuring Friday syncs

Recurring Items

• [x] Team alignment and check-in
• [ ] Updates from Design and Content:
• [x] Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
• [ ] For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor
• [x] https://github.com/hackforla/expunge-assist/issues/1214
• [ ] Discussion on team members' findings on recent expungement-related laws

New Items

• [x] New team members?
• [ ] Updated UXR Glossary tied to https://github.com/hackforla/expunge-assist/issues/999. For discussion: revised research plan, how to collab with Content team, future research direction. Sylvia will present Glossary and findings from Root & Rebound webinar at All Teams
• [x] Sara will present research plan on Design request for UXR support for color system and typography at All Teams next week
• [ ]

Notes from Meeting

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[4/12/2024] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [x] Sylvia
• [ ] Melissa

Note taker

• [x] Sara

Announcements

• [x] April All Teams meeting updates https://github.com/hackforla/expunge-assist/issues/670#issuecomment-2038849019

Recurring Items

• [ ] Team alignment and check-in
• [ ] Updates from Design and Content
• [ ] Stakeholder Review (formerly Launch Prep)
• [ ] https://github.com/hackforla/expunge-assist/issues/1214
• [ ] Discussion on team members' findings on recent expungement-related laws

New Items

• [ ] Updated UXR Glossary tied to https://github.com/hackforla/expunge-assist/issues/999. For discussion: revised research plan, how to collab with Content team on hackforla/UI-UX#478
• [x] #1227 - Sara
• [x] Information architecture of site #1331
• [ ] Research Repository - Melissa

Notes from Meeting

First we did an overview about April’s all teams meeting last Friday. In that meeting, Sara presented her findings on color and typography and it was established that Launch Prep will now be called Stakeholder Review, to describe that we’re waiting to meet the approval from Bonnie. Content and design team are all meeting their issues and internal milestones. For our team, our priority is to gain competency and expertise in expungement and content terminology.

We talked about several issues within and across our teams, namely the iterative nature of research related to expungement in CA and the need for it to be ongoing. (Especially because policies change throughout time). One of the issues discussed was how to communicate findings (and all our rich information gathered on expungement) to other teams. Analicia suggested we have a rotating issue where the research team shares quick general information on expungement in CA, at an all teams meeting every 6 months. This can serve both as a refresher and as an opportunity to talk about any changes in the process.

A potential priority for Launch Prep 2.0 - The team is at a good place of understanding the process of expungement, so a priority would be to figure out how to communicate that across teams.

Another new issue for the UXR team is to identify our target user. Analicia said she could create that issue. Currently work is being done based on assumptions of the target user, so it would be good to work on identifying our target users’ characteristics.

There are questions about how to communicate or implement changes within content based on the UX glossary.

To improve our internal team’s goals and process, Analicia will create an issue template that serves as a guide/action items for what to do after research is done.

Analicia explained how Bonnie had visualized this process: create an excel sheet with one column with findings, and next column with an action item. And the item becomes an issue for another team.

We’ll keep using Github issues for now. After findings are shared, UXR creates an issue with action items for another team to work on. Sara for example will create issues for design team to reconsider new visual style.

For content, UXR can create action items for collaboration and an issue with action items on what to do with the glossary.

Another priority for milestone 2 is to revise how information is presented on the site.

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[4/19/2024] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [x] Sylvia
• [x] Melissa
• [ ] Maria

Note taker

• [ ] Sylvia

Announcements

• [ ] On creating issues on GitHub

Recurring Items

• [ ] Team alignment and check-in
• [ ] Stakeholder Review (formerly Launch Prep)
• [ ] https://github.com/hackforla/expunge-assist/issues/1214 -- set hard deadline for team to discuss findings on recent expungement-related laws

New Items

• [ ] Updated UXR Glossary tied to https://github.com/hackforla/expunge-assist/issues/999. For discussion: revised research plan, how to collab with Content team on hackforla/UI-UX#478
• [ ] Sara: Ongoing color research, collab, testing https://github.com/hackforla/expunge-assist/issues/1341
• [ ] Information architecture of site #1331 as method to communicate findings to other teams
• [ ] Melissa: Research Repository

Notes from Meeting

• What is the definition of Information Architecture? How to collab with Content it?
• At next collab meeting, talk about IA with Content and Design, and what do you do with IA
• But without target user, can we determine the next steps?
• First metric -- is the information on the website correct? No
• What matters less (for now) is the user, but rather subject matter
• Step 1 is presenting information accurately > create issues called expungement basics
• Since now it is CA specific, we need to update the site
• Then we can make decision about target user and later determine how we structure and organize information according to user
• GitHub is supposed to be the tool we should use before we use another tool, we need to give GitHub a fair shot, cleaning up some of the ways we use GH
• Let's do an audit of our own pages on Wiki
• What are pain points when it comes to process (for comms and collab) -- not using GH as much as we should, onboarding, Wiki
• Is there a process for Content x UXR x Design? We could create a process for Content: before you rewrite X, you must do YZ
• Larger question for PMs and Leads - how do we build a mechanism to ensure that information on website is correct. UXR team needs to create processes to ensure that we remain experts in expungement as a min pre-requisite so that if anyone leaves, the site can have checks and balances. No one in Content knows enough about expungement right now, and so UXR needs to maintain a channel to inform them.
• Create a set of documents that you can constantly refer to: UXR glossary, Wiki, expungement laws doc that UXR can regularly update, and that Content Lead will know to refer to.

Action Follow-up

• [ ] Audit our own Wiki

Items for next week's agenda

• [ ] Mechanisms for ensuring that information on website is correct

[sylvia-nam]

[4/26/2024] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [x] Sylvia
• [x] Melissa

Note taker

• [ ]

Announcements

• [x] Use GitHub for project management: work is only authorized if it is on the board. Write up issue > will be in column for approval > discussed by PM and Lead > moved to the prioritized backlog column > assigned > active > etc.
• [x] Other HfLA best practices: make comments on GitHub board, Slack can be used for communication to notify someone to take a look at GitHub but for documentation, transparency GitHub is primary, Slack / Figma / Google Drive secondary
• [ ] On creating issues on GitHub

Recurring Items

• [ ] Team alignment and check-in
• [x] https://github.com/hackforla/expunge-assist/issues/1214 -- set hard deadline for team to discuss findings on recent expungement-related laws? Or table?

New Items

• [x] UXR from Claudia on Content team on: https://github.com/hackforla/expunge-assist/issues/1154 - about user journey and user flow
• [x] Sara: Ongoing color research: https://github.com/hackforla/expunge-assist/issues/1341. Her proposal on how to test revised color system
• [x] Communicating UXR glossary to Open Sync: https://github.com/hackforla/expunge-assist/issues/1353. Slide deck here
• [ ] Information architecture of site #1331 to ensure baseline accuracy of website
• [ ] Auditing our Wiki page
• [x] Melissa: Research Repository

Notes from Meeting

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024/5/10] Agenda and Notes

Attendees

• [ ] Analicia
• [ ] Sam
• [ ] Sara
• [ ] Sylvia
• [ ] Melissa

Note taker

• [ ]

Announcements

• Melissa will off board soon

Recurring Items

• [ ] Team alignment and check-in
• [ ] New UXR team members?

New Items

• [ ] #1198 proposal discussion
• [ ] Sara: Ongoing color research: https://github.com/hackforla/expunge-assist/issues/1341. Her proposal on how to test revised color system
• [ ] Slide deck here for #1353. Added to Wiki. To discuss: where else to add it? Options: Onboarding, pinned to Slack, pinned to GitHub
• [ ] Prioritized backlog:

  1369

  1214

  1368

  1381

  1364

• [x] Auditing our Wiki page

Notes from Meeting

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-5-17] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [ ] Sylvia

Note taker

• [ ]

Announcements

Recurring Items

• [ ] Team alignment and check-in
• [ ] Auditing our Wiki page

New Items

• [ ] #1198 proposal discussion
• [ ] https://github.com/hackforla/expunge-assist/issues/1341. Sara's proposal on how to test revised color system
• [ ] Prioritized backlog:

  1369

  1214

  1368

  1381

  1364

Notes from Meeting

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-5-24] Agenda and Notes

CANCELED: move agenda to next week

Attendees

• [ ] Analicia
• [ ] Sam
• [ ] Sara
• [ ] Sylvia

Note taker

• [ ]

Announcements

Recurring Items

• [ ] Team alignment and check-in
• [ ] Auditing our Wiki page -See Internship Team Example

New Items

• [ ] #1198 proposal discussion
• [ ] https://github.com/hackforla/expunge-assist/issues/1341. Sara's proposal on how to test revised color system
• [ ] Prioritized backlog:

  1369

  1214

  1368

  1381

  1364

Notes from Meeting

Action Follow-up

• [ ]

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-5-31] Agenda and Notes

Attendees

• [x] Analicia
• [ ] Sam
• [x] Sara
• [x] Sylvia

Note taker

• [ ] Sylvia

Announcements

• No meeting next week
• All Teams meeting next week

Recurring Items

• [ ] Team alignment and check-in
• [ ] Auditing our Wiki page -See Internship Team Example

New Items

• [ ] #1198 proposal discussion
• [ ] https://github.com/hackforla/expunge-assist/issues/1341. Sara's proposal on how to test revised color system
• [ ] Prioritized backlog:

  1369

  1214

  1368

  1381

  1364

Notes from Meeting

Color testing

• What are KPIs for testing new color system: can be indicator X will be a measure of trust
• How will Sara measure outcome?
• In the past, KPIs are set somewhat arbitrarily but we never refer back to them
• What is goal? What is the indicator that we've reached the goal. AND how to get back to it
• Qual data should be measured qualitatively, quant data should be measured quantitatively

Brainstorm for Wiki and Slack's Canvas

• What do we have on the Canvas? What do we have on Wiki?
• What are the headers of what we'd like to see?
  1. General rules and expectations: how to use Slack, how to use GitHub
  2. Research repo: before you take up an issue, make sure you review expungement presentation, linked to Wiki
• Before you start on issue, do these 1-2 things. What are they?
• Rules and expectations
  3. Current and past research: problem is that research is relative. How do we categorize. Do we create a legend that outlines past work.
• What would be user friendly
  4. Not on the Wiki -- issue templates
• Research team: 1st issue > processes > ready for lead. Have you read through expectations and rule: check this box and answer this question. Expungement background: check this box, answer this question. Current and past research: check this box, answer this question.

Research templates

• for Sara -- was the template she used helpful? For Sara prompts were useful, already there. Less intimating
• https://github.com/hackforla/expunge-assist/issues/1395
• If we use research templates, they are tweaks because they're HfLA templates. If they're revamped templates, we need to get okay from Bonnie

Action Follow-up

• [ ] Refer to draft of Sara's proposal @amejiamesinas @sylvia-nam. Slack team once @saraisabelcf is ready to share
• [ ] Read through prioritized backlog issues tagged here to continue conversation about onboarding, standardizing process, moving issues along:
• [ ] https://github.com/hackforla/expunge-assist/issues/1395
• [ ] https://github.com/hackforla/expunge-assist/issues/1405

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-06-13] Agenda and Notes

Attendees

• Analicia
• Sara
• Sylvia

Note taker

• Sylvia

Recurring Items

• [ ]

New Meeting Items

• [x] Define roles and responsibilities of research team
• [x] Sara on illustrations research

FYI

• [x] PM transition
• [x] GitHub board migration
• [x] Sylvia out 6/28

Notes from Meeting

ILLUSTRATIONS

• Sara will start illustrations research
• Question for Design: what do they want to accomplish with illustrations? How does the Design team convey what that is? Is it seriousness or friendliness?
• Draft a set of questions for Design as a background issue? Or as an Agenda item
• Can you do a stakeholder interview with Design?
  1. What questions do you want to be answered with this research project?
  2. What types of answers are you expecting or assuming? (Great for uncovering biases!)
  3. What is the ideal outcome for you?
  4. What decisions are you trying to make with the insights from this research project?
• Worth thinking about how to integrate into research templates
• @saraisabelcf will write up the issue on research on illustrations
• Incorporate illustrations to existing color research? Or to proceed as discrete issues?
• Wait to do research on illustrations?
• Clarify with Design on where they are in illustrations?
• How to collab on the order of operations: to collab on illustration revisions before and not after
• Sara will post on Slack who the point person is? @sylvia-nam @amejiamesinas -- can ask for update at next PM and Leads meeting to follow-up

DRAFTING ROLES AND RESPONSIBILITIES OF OUR TEAM

• Draft: provide support dev, content, design teams in 3 ways: 1) building expertise and repository in expungement laws in CA (foundational knowledge), 2) collaborate with design, content, dev to use best practices in user research, 3) evaluation of product 
• Analicia on number 3: is too vague to say so in spec ways -- add "ongoing" evaluation of product
• What's the goal here: to provide feedback, it's not explicit in this draft. It's not obvious that we are trying to do so that supports decision-making in product development, and to ensure good user experience
• Build in context for the overall product development
• Sara's comments via Slack: 2) maintaining collaborative process with design, content, dev to support product decisions and ensure best practices in user research, 3) evaluation of product through ongoing research to provide feedback and ensure quality of product quality

Task Items

• [ ]

Items for next week's agenda

• [ ] Revisit draft of roles and responsibilities of our team and to revise again

[sylvia-nam]

[2024-06-21] Agenda and Notes

Attendees

• Analicia
• Sara
• Sylvia

Note taker

Recurring Items

• [x] Define roles and responsibilities of research team DRAFT: provide support dev, content, design teams in 3 ways: 1) building expertise and repository in expungement laws in CA (foundational knowledge), 2) maintain collaborative process with design, content, dev to support product decisions and ensure best practices in user research in civic tech, 3) evaluation of product through ongoing research to provide feedback and ensure product quality
• [x] PM transition
• [x] Sara on illustrations research

New Meeting Items

FYI

• [x] GitHub board migration done
• [x] Sylvia out 6/28

Notes from Meeting

Task Items

• [x] @sylvia-nam will ping Emma and add roles and responsibilities on relevant issues

Items for next week's agenda

• [ ]

[amejiamesinas]

[2024-06-28] Agenda and Notes

Attendees

• Analicia
• Sara

Note taker

Recurring Items

• [ ] PM transition
• [ ] Sara on illustrations research

New Meeting Items

• [x] feedback on research proposal
• [x] review google drive
• [x] other team uopdates

FYI

• [ ] GitHub board migration done
• [ ] Sylvia out 6/28

Notes from Meeting

Task Items

• [ ]

  Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-08-09] Agenda and Notes

Attendees

• Sylvia
• Sara

Note taker

Recurring Items

• [x] PM updates
• [x] Sara on illustrations research
• [x] https://github.com/hackforla/expunge-assist/issues/1481

New Meeting Items

• [x] Revisit pending issues on GH
• [x] Other team updates

FYI

Notes from Meeting

-Can we move meeting time and day - Monday or Tuesday @ 11am?

Task Items

• [ ]

  Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-08-16] Agenda and Notes

Attendees

• Sara
• Sylvia

Note taker

Recurring Items

• [ ] Sara on illustrations research: https://github.com/hackforla/expunge-assist/issues/1481
• Discussed criteria for evaluating visual language (graphics, illustrations, others etc), using examples of: https://github.com/hackforla/expunge-assist/issues/1173 and https://github.com/hackforla/expunge-assist/issues/512
• Plans to write up a one sheet for Illustration research with summary of findings, draft, send to

Task Items

research lead, revise if necessary, share with Design

• Sara will follow-up separately on color revision

New Meeting Items

• [ ] Revisit pending issues on GH
• [ ] Other team updates
• [ ] Prioritized backlog: https://github.com/hackforla/expunge-assist/issues/1369 https://github.com/hackforla/expunge-assist/issues/1214 https://github.com/hackforla/expunge-assist/issues/1368 https://github.com/hackforla/expunge-assist/issues/1381 https://github.com/hackforla/expunge-assist/issues/1364

FYI

Notes from Meeting

• Update on moving meeting time and day - Monday or Tuesday @ 11am? We will keep scheduled time
• Sara will take up issue on backlog once testing phase for colors is done

Task Items

Items for next week's agenda

• [ ]

[sylvia-nam]

[2024-08-30] Agenda and Notes

Attendees

Note taker

Recurring Items

• [ ] Sara on illustrations research: https://github.com/hackforla/expunge-assist/issues/1481

New Meeting Items

• [ ] Revisit pending issues on GH
• [ ] EA charter: https://docs.google.com/document/d/1wdqbY_f67lsDrvIEnyupjWNonEXVTQqvjBGZtpV0EVU/edit#heading=h.i5upiimvcwgn
• Add roles and responsibilities of UXR team
• [ ] Other team updates
• [ ] Prioritized backlog: https://github.com/hackforla/expunge-assist/issues/1369 https://github.com/hackforla/expunge-assist/issues/1214 https://github.com/hackforla/expunge-assist/issues/1368 https://github.com/hackforla/expunge-assist/issues/1381 https://github.com/hackforla/expunge-assist/issues/1364

  FYI

Notes from Meeting

• Update on moving meeting time and day - Monday or Tuesday @ 11am? We will keep scheduled time
• Sara will take up issue on backlog once testing phase for colors is done

Task Items

Items for next week's agenda

• [ ]

Items for next week's agenda

• [ ] No meeting next week
• [ ] All Teams meeting

[sylvia-nam]

[2024-09-13] Agenda and Notes

Attendees

• [ ] Sara
• [ ] Sylvia

Notetaker

Recurring items

• [ ] https://github.com/hackforla/expunge-assist/issues/1481, including comments on draft of One Sheet

New Meeting Items

• [ ] Product demo to Bonnie during September Org-PM meeting. Slide deck.
• https://github.com/hackforla/expunge-assist/issues/1459

Notes from Meeting

• [ ] Discussed revisions to One Sheet on illustrations
• [ ] Brainstormed how to collaborate with content and ongoing challenges re: handoff