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hjdhjd / homebridge-myq

:car: myQ Liftmaster and Chamberlain Plugin for Homebridge https://github.com/nfarina/homebridge
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Cannot Login Into MyQ #1102

Closed bluskye closed 10 months ago

bluskye commented 10 months ago

Describe The Problem: Updated MyQ plugin.

Attempted to login I receive this error: Unable to login to the myQ API. Please check your email address and password. myQ API error: Forbidden API call. This error is typically due to an offline or unavailable myQ device.

To Reproduce:

  1. Removed plugin
  2. Reinstalled plugin
  3. Enter my credentials
  4. Hit Log In button

Logs:

Show the Homebridge logs here. Remove any sensitive information.

[9/8/2023, 5:21:52 PM] [Homebridge UI] [homebridge-myq] Incoming Request: /getErrorMessage [9/8/2023, 5:21:52 PM] [Homebridge UI] [homebridge-myq] Incoming Request: /getDevices [9/8/2023, 5:21:53 PM] [Homebridge UI] [homebridge-myq] myQ API error: Forbidden API call. This error is typically due to an offline or unavailable

Homebridge Configuration:

None, the plugin cannot log in

Screenshots:

266742336-bed8aef9-711c-43a0-900b-3baf168da7d9

Environment:

mojtabacazi commented 10 months ago

same here, hasn't been working for past few days

xenonaxel commented 10 months ago

Just started happening to me 15 min ago.

GabeShack commented 10 months ago

Same

bluskye commented 10 months ago

Im not crazy!

hjdhjd commented 10 months ago

The myQ server end is either experiencing issues in your geography, or you're entering invalid credentials. Other users have been having challenges in some geographies...it should resolve itself in a little time, as it typically does. There's not much for me to do on the plugin end I'm afraid - we're dealing with a fragile API endpoint. You're welcome to check the Discord for other suggestions as well. Cheers.

TottiUno commented 10 months ago

Having the same issue what geography issues exist, seems to be more of an authentication issue.

GabeShack commented 10 months ago

Since the actual myq app logs in and works then it seems to be an api tie in issue with authentication. Their app still allows logins.

hjdhjd commented 10 months ago

https://github.com/hjdhjd/homebridge-myq/issues/1103#issuecomment-1712372159