The ui in the app goes all black beta app android release

[skynet-network]

Home Assistant Android app version(s):

**Android version(s):14

**Device model(s):samsung s23

**Home Assistant version:2024.4.1

**Last working Home Assistant release (if known):2024.4.0

**Description of problem, include YAML if issue is related to notifications: UI is black after it reloads clearing cache in the Android ha app will fix it temporary

Companion App Logs: attached

Screenshot or video of problem:

Additional information:

[dshokouhi]

Can you reproduce using chrome for Android on the same device?

[skynet-network]

my tenant has the same issue on his one plus android phone and the ui have long loading time

It happens sporadically especially when you loads a ui page you recently has open.

On Sat, 6 Apr 2024, 17:06 Daniel Shokouhi, @.***> wrote:

Can you reproduce using chrome for Android on the same device?

— Reply to this email directly, view it on GitHub https://github.com/home-assistant/android/issues/4329#issuecomment-2041113571, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATNEFTB3QKH6VNBMZX6FA5DY4AFQ3AVCNFSM6AAAAABF2P7XUWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBRGEYTGNJXGE . You are receiving this because you authored the thread.Message ID: @.***>

[dshokouhi]

my tenant has the same issue on his one plus android phone and the ui have long loading time It happens sporadically especially when you loads a ui page you recently has open.

This does not answer my question. Please check if you can reproduce using Chrome for Android on the same device. If not make sure Android System WebView is up to date in the play store and try disabling custom cards too.

[dshokouhi]

Closing due to lack of response from author.

[ruant]

@dshokouhi I too have sort of the same issue. The app stops loading "data", completely unresponsive, restarting the app and it starts loading "data" again. It looks like it's trying to load data when I switch to another dashboard, but it's just hanging. Sometimes it says something "unable to load" or something, then it looks like it's auto refreshing the entire app automatically and it loads fine.

I've tried using web only for a while, there is no issues then, so it's only through the companion app.

I'm on a Pixel 8 Pro phone, with the latest Android updates. (And webview) Current Companion app version is: 2024.4.1-full Home Assistant version is: 2024.4.4

[dshokouhi]

The app stops loading "data", completely unresponsive, restarting the app and it starts loading "data" again. It looks like it's trying to load data when I switch to another dashboard, but it's just hanging. Sometimes it says something "unable to load" or something, then it looks like it's auto refreshing the entire app automatically and it loads fine.

These are actually frontend messaging and not provided by the app and definitely not he same behavior as described by the author.

I've tried using web only for a while, there is no issues then, so it's only through the companion app.

by this you mean you used chrome for android on the same device?

Since the unable to load messages come from the frontend you should check the frontend repo for known open issues. Also recommend disabling custom cards to rule them out as an issue as well.

[ruant]

Yeah, disregard my comment. I dug around a bit and found I messed up some network/firewall stuff that wreaked havoc on my network making my phone loose connection completely at moments. Not sure why it seemed to work fine on chrome for android, and not in the app.

Anyway, thanks for the reply, and sorry for the extra comment from me 🙏