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home-assistant / android

:iphone: Home Assistant Companion for Android
https://companion.home-assistant.io/
Apache License 2.0
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Unable to connect - Retry screen not working properly #4337

Closed Moohan closed 1 month ago

Moohan commented 1 month ago

Home Assistant Android app version(s): Version 2024.3.5-full io.homeassistant.companion.android

Android version(s): 14 (Build number: AP1A.240305.019.A1)

Device model(s): Google Pixel 6

Home Assistant version: 2024.4.1 (has been present in previous versions too.

Last working Home Assistant release (if known): Unknown

Description of problem, include YAML if issue is related to notifications: When there's a connection issue and I click 'refresh URL' the refresh screen doesn't seem to work: The 'refresh now' button doesn't have any effect and eventually the countdown will pass zero and start counting negatives, as in the screenshot.

The solution is just to close and reopen the app (when the connection is working).

Screenshot or video of problem: Screenshot_20240408-184822.png

Additional information:

dshokouhi commented 1 month ago

This is actually a screen not controlled by the app, can you access your server in a browser on the same device?

Moohan commented 1 month ago

Tricky to replicate, as it seems to happen when I have basically no connection. I tried turning off WiFi and data but that produces a different message!

If I can't think of a way to replicate it reliably I'll just try to remember to check in a browser next time I see it organically.

Moohan commented 1 month ago

I just had the same issue (it's when my phone has a connection but it's super weak / unusable).

I tried my external address in a browser (chrome) and just had a white screen with the HA logo... Not sure if that's useful 🤷🏻‍♂️

Screenshot_20240413-102535.png

dshokouhi commented 1 month ago

I just had the same issue (it's when my phone has a connection but it's super weak / unusable).

thats not something the app can fix, the app got some communication and started to load and the frontend failed from there. Even a retry will fail if the connection is still not good. Its good enough to not cause the app to show the cannot connect pop-up.

I tried my external address in a browser (chrome) and just had a white screen with the HA logo... Not sure if that's useful 🤷🏻‍♂️

yes the app is going to need the URL to work

going to close this issue as its not something the app can fix, if you believe its still an issue you can try filing a frontend issue

Moohan commented 1 month ago

[like] James McMahon reacted to your message:

From: Daniel Shokouhi @.> Sent: Friday, April 19, 2024 5:48:10 AM To: home-assistant/android @.> Cc: James McMahon @.>; Author @.> Subject: Re: [home-assistant/android] Unable to connect - Retry screen not working properly (Issue #4337)

I just had the same issue (it's when my phone has a connection but it's super weak / unusable).

thats not something the app can fix, the app got some communication and started to load and the frontend failed from there. Even a retry will fail if the connection is still not good. Its good enough to not cause the app to show the cannot connect pop-up.

I tried my external address in a browser (chrome) and just had a white screen with the HA logo... Not sure if that's useful 🤷🏻‍♂️

yes the app is going to need the URL to work

going to close this issue as its not something the app can fix, if you believe its still an issue you can try filing a frontend issue

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