ICTCore - A Unified Communications Framework for CTI

ICTCore core is open source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, developer can create communication based applications such as Auto attendant, Fax to Email, Click to Call etc.. they can program custom business logic that can control incoming and outgoing communication instances.

ICTCore having primary focus on integrated and automated communications. ICTCore goal is to be a common server-side software / back-end for CTI (computer telephony integration) related projects. Further as a framework it can be extended to develop new communication solution and services using user's existing development skills and infrastructure.

ICTCore is a PHP and Linux based service application which support multiple gateway interfaces like Freeswitch, Kannel and Sendmail further it offers inbound and outbound transmissions for voice, fax, sms and email. However main feature of ICTCore is its unified way of integration which allow different kind of services to interact with each other, for example a message can trigger a call or an inbound fax can be forwarded over email.

Following are few projects developed over ICTCore communications framework

ICTFax open source fax server software.
ICTDialer open source auto dialer software.
ICTCRM open source CRM with unified communications.

Features

Truly unified communications framework

ICTCore allow developers to use multiple communication methods / services like Call, FAX, Messaging or Email, plus it also allow them to integrate these services with each other, like SMS notification after each call or email to fax.

ICTCore cover all major communication methods
Allow integration between different kind of communication methods
Uses unified terminology and share-able resources for all its services

Scenario based automation

ICTCore have builtin support for few most commonly used scenarios, However ICTCore architecture allow developers to easily implement their own custom scenarios and requirements.

Flexible programs and logic to allow custom scenario
Uses one program per scenario approach
Various builtin programs for common scenarios
Complete activity and result log for reporting purpose
APIs and developer guide to build new program for custom scenarios

Easy to extend

ICTCore is build for developers, ICTCore allows developers to

Introduce new program and scenarios or modify the existing one
Add support for new software switch, pbx and gateways
Develop completely new communication methods

Ready to use

REST APIs
Third party termination / origination support
RPM based installation

Install

Currently ICTCore binaries are available for CentOs 7, 8 and RockyLinux 8, To install ICTCore you need a freshly installed server and then you can follow the instructions mentioned in following. If you are looking for source code you can find it at github ICTCore: Open Source Unified Communications Framework

First of all we need to install ict and epel repositories

CentOs 7 Installation Guide

    yum install -y https://service.ictinnovations.com/repo/7/ict-release-7-4.el7.centos.noarch.rpm  
    yum install -y https://files.freeswitch.org/repo/yum/centos-release/freeswitch-release-repo-0-1.noarch.rpm
    yum install -y epel-release

Install ICTCore

    yum update  
    yum install ictcore ictcore-voice ictcore-fax ictcore-email

Create a new database and database user for ictcore
Initiate / populate newly created database using scripts from /usr/ictcore/db/*
Update /etc/ictcore.conf and /etc/odbc.ini for database access
Restart HTTP / Apache server

CentOs 8 / RockyLinux 8 Installation Guide

Disable the current PHP version and enable required PHP from remi repo

yum module disable php:7.2
yum install dnf-utils http://rpms.remirepo.net/enterprise/remi-release-8.rpm
yum module enable php:remi-7.4

Install the Okey repository for FreeSWITCH from this link

rpm -ivh http://repo.okay.com.mx/centos/8/x86_64/release/okay-release-1-5.el8.noarch.rpm

Install ICTCore packages

yum install ictcore ictcore-fax ictcore-email ictcore-voice ictcore-freeswitch

Install FastCGI Process Manager

yum install -y php php-fpm php-gd php-mysqlnd php-imap

Configure the document root in apache configuration file /etc/httpd/conf/httpd.conf

DocumentRoot "/usr/ictfax"
#
# Relax access to content within /var/www.
#
<Directory "/var/www">
    AllowOverride None
    # Allow open access:
    Require all granted
</Directory>

# Further relax access to the default document root:
<Directory "/usr/ictfax">

Update /etc/httpd/conf.modules.d/00-mpm.conf like following

#LoadModule mpm_prefork_module modules/mod_mpm_prefork.so
LoadModule mpm_event_module modules/mod_mpm_event.so

Change PHP_ADMIN_VALUE open_basedir line into from /etc/httpd/conf.d/ictcore.conf file

SetEnv PHP_ADMIN_VALUE "open_basedir = /usr/ictcore/:/usr/bin:/bin:/tmp/"

Install Imagic

yum install -y ImageMagick ImageMagick-devel  
pecl install imagick  
echo "extension=imagick.so" > /etc/php.d/imagick.ini

Install mcrypt

yum install --enablerepo=epel php-devel php-pear libmcrypt libmcrypt-devel  

pecl install mcrypt  
echo 'extension=mcrypt.so' > /etc/php.d/mcrypt.ini

Disable selinux and restart the services

setenforce 0
service httpd restart
service php-fpm restart

Setup the ICTCore database

USE ictfax;
GRANT ALL PRIVILEGES ON ictfax.* TO ictfaxuser@localhost IDENTIFIED BY 'plsChangeIt';
FLUSH PRIVILEGES;
source /usr/ictcore/db/database.sql;
source /usr/ictcore/db/email.sql;
source /usr/ictcore/db/fax.sql;
source /usr/ictcore/db/voice.sql;
source /usr/ictcore/db/data/role_user.sql;
source /usr/ictcore/db/data/role_admin.sql;
source /usr/ictcore/db/data/demo_users.sql;

Open the file /etc/ictcore.conf and find out the [db] section and replace user, password and database name in the following lines:

user = ictfaxuser
pass = plsChangeIt
name = ictfax

Configure EMAIL TO FAX / FAX TO EMAIL SERVICE (OPTIONAL)"

echo "ictcore" >> /etc/mail/trusted-users
echo "apache" >> /etc/mail/trusted-users

echo "FAX_DOMAIN.COM" >> /etc/mail/local-host-names

echo '@FAX_DOMAIN.COM ictcore' >> /etc/mail/virtusertable

to apply email related changes

/etc/mail/make

Configure the email-2-fax services

cd /usr/ictcore/bin/sendmail
./email_to_fax

Restart sendmail service so changes can take affect

chkconfig sendmail on
service sendmail restart

In case if document not uploading then install "libtiff-tools" package

yum install libtiff-tools -y

Getting started

Following is an example about sending fax by using ICTCore

    // prepare a program with fax document
    $faxProgram = new Sendfax();
    $faxProgram->file_name = '/some/pdf/file.pdf';
    $faxProgram->save();
    $faxProgram->compile();

    // create a transmission
    $contact_id = 12;
    $account_id = 1;
    $faxTransmission = $faxProgram->transmission_create($contact_id, $account_id);

    // schedule transmission 
    $faxTransmission->schedule(array('delay' => 3600)); // in seconds

    // or dispatch immediately
    $faxTransmission->send();

Get involved!

We believe in leveraging open source in telecommunications, providing a free platform for simple and advanced CTI applications. ICTCore was built by people like you, and we need your help to make ICTCore better! Why not participate in a useful project today? Please check docs folder to learn how to begin.

License

The ICTCore is open-sourced software licensed under the MPLv2 license.

Contact us

Website: ICTCore website
About us: About Us :: ICT Innovations Pakistan
Contact us: Contact Us :: ICT Innovations Pakistan

ictinnovations / ictcore

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