I can't log in from Asia Thailand

[gujayza010]

Can it be used in Asia zone? I am in Thailand. I can't login because it requires a phone number. Please help me.

[doronazl]

Can. You use the phone number without country code and without the 0 at the beginning. But i think the integration having an issue today

[gujayza010]

Can. You use the phone number without country code and without the 0 at the beginning. But i think the integration having an issue today

I've tried like you said but still can't login.

[doronazl]

Yeah don't think its ok today, i cant login either, hopefully the dev can fix it

On Tue, 21 Nov 2023 at 18:06 gujayza010 @.***> wrote:

Can. You use the phone number without country code and without the 0 at the beginning. But i think the integration having an issue today

I've tried like you said but still can't login.

— Reply to this email directly, view it on GitHub https://github.com/itchannel/fordpass-ha/issues/440#issuecomment-1820704611, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALWQAO46SP7P3HASSRP5YRTYFSDMBAVCNFSM6AAAAAA7UJLSXOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRQG4YDINRRGE . You are receiving this because you commented.Message ID: @.***>

[TomHom91]

Same problem in Europe, this is what i found in the debug log with version 1.61: TypeError: float() argument must be a string or a real number, not 'NoneType'

But, 1.63-beta1 is working. @gujayza010 and @doronazl on which version are you on?

[tobox]

I had 1.63 beta-1 and it was working fine for a week - but as of today, it does not work for me either.

[gujayza010]

Yeah don't think its ok today, i cant login either, hopefully the dev can fix it … On Tue, 21 Nov 2023 at 18:06 gujayza010 @.> wrote: Can. You use the phone number without country code and without the 0 at the beginning. But i think the integration having an issue today I've tried like you said but still can't login. — Reply to this email directly, view it on GitHub <#440 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALWQAO46SP7P3HASSRP5YRTYFSDMBAVCNFSM6AAAAAA7UJLSXOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRQG4YDINRRGE . You are receiving this because you commented.Message ID: @.>

Thank you

[gujayza010]

Same problem in Europe, this is what i found in the debug log with version 1.61: TypeError: float() argument must be a string or a real number, not 'NoneType'

But, 1.63-beta1 is working. @gujayza010 and @doronazl on which version are you on?

Version 1.61

[gujayza010]

I had 1.63 beta-1 and it was working fine for a week - but as of today, it does not work for me either.

I'm using version 1.61.

[Loopback666]

I had 1.63 beta-1 and it was working fine for a week - but as of today, it does not work for me either.

TLDR: try to log into Ford website and check whether they require you to use a new password.

My fordpass-ha also stopped working, i've got the following errors in the log

2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] 'location'
2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] Error communicating with FordPass for 6FPPXXXXXXXXXXXXX
2023-11-21 10:30:04.461 WARNING (MainThread) [custom_components.fordpass] Returning Stale data to prevent unavaliable status
2023-11-21 10:30:04.461 ERROR (MainThread) [custom_components.fordpass] Error fetching fordpass data: Error communicating with FordPass for 6FPPXXXXXXXXXXXXX

Deleting the devices and trying to re-add them lead to authentication errors, right after entering username and password into the fordpass-ha dialog. The integration couldn't even fetch the two cars associated with my account, although a debug showed that authentication was successful.

I then went to the Ford website and logged in with the same credentials successfully. I got a mail with a verification code i had to enter. After that, the Ford website forced me to change my password ("current password invalid" or so). After I did that, I could log into fordpass-ha again and retrieve vehicle data.

Edit: This is the first time I had to change my password after 3.5 years of use. I had not played around with HA since upgrading to 1.63 beta last week; the fordpass apps were also still getting vehicle data. So everything pretty much stable/untouched, no idea what caused the password change request.

[tobox]

Thanks for the hint! Same problem here, Ford forced me to change my password. No idea why. I had to remove and re-add my car but then it worked properly in home assistant!

[gujayza010]

I had 1.63 beta-1 and it was working fine for a week - but as of today, it does not work for me either.

TLDR: try to log into Ford website and check whether they require you to use a new password.

My fordpass-ha also stopped working, i've got the following errors in the log

2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] 'location'
2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] Error communicating with FordPass for 6FPPXXXXXXXXXXXXX
2023-11-21 10:30:04.461 WARNING (MainThread) [custom_components.fordpass] Returning Stale data to prevent unavaliable status
2023-11-21 10:30:04.461 ERROR (MainThread) [custom_components.fordpass] Error fetching fordpass data: Error communicating with FordPass for 6FPPXXXXXXXXXXXXX

Deleting the devices and trying to re-add them lead to authentication errors, right after entering username and password into the fordpass-ha dialog. The integration couldn't even fetch the two cars associated with my account, although a debug showed that authentication was successful.

I then went to the Ford website and logged in with the same credentials successfully. I got a mail with a verification code i had to enter. After that, the Ford website forced me to change my password ("current password invalid" or so). After I did that, I could log into fordpass-ha again and retrieve vehicle data.

Edit: This is the first time I had to change my password after 3.5 years of use. I had not played around with HA since upgrading to 1.63 beta last week; the fordpass apps were also still getting vehicle data. So everything pretty much stable/untouched, no idea what caused the password change request.

Ok thanks, I'll try it and let you know.

[gujayza010]

I had 1.63 beta-1 and it was working fine for a week - but as of today, it does not work for me either.

TLDR: try to log into Ford website and check whether they require you to use a new password. My fordpass-ha also stopped working, i've got the following errors in the log

2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] 'location'
2023-11-21 10:30:04.460 WARNING (MainThread) [custom_components.fordpass] Error communicating with FordPass for 6FPPXXXXXXXXXXXXX
2023-11-21 10:30:04.461 WARNING (MainThread) [custom_components.fordpass] Returning Stale data to prevent unavaliable status
2023-11-21 10:30:04.461 ERROR (MainThread) [custom_components.fordpass] Error fetching fordpass data: Error communicating with FordPass for 6FPPXXXXXXXXXXXXX

Deleting the devices and trying to re-add them lead to authentication errors, right after entering username and password into the fordpass-ha dialog. The integration couldn't even fetch the two cars associated with my account, although a debug showed that authentication was successful. I then went to the Ford website and logged in with the same credentials successfully. I got a mail with a verification code i had to enter. After that, the Ford website forced me to change my password ("current password invalid" or so). After I did that, I could log into fordpass-ha again and retrieve vehicle data. Edit: This is the first time I had to change my password after 3.5 years of use. I had not played around with HA since upgrading to 1.63 beta last week; the fordpass apps were also still getting vehicle data. So everything pretty much stable/untouched, no idea what caused the password change request.

Ok thanks, I'll try it and let you know.

Still not the same as

[itchannel]

@gujayza010 Are you still having sign in issues?

[gujayza010]

@gujayza010 Are you still having sign in issues?

yes

[SquidBytes]

Moved to #442