jdegene / steamHWsurvey

Data & Script to collect current months steam hardware survey data or past data from
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shs.csv

shs_platform.csv

General Information

Official Information posted on the Steam Hardware Survey Site

STEAM HARDWARE SURVEY FIX – 5/2/2018

The latest Steam Hardware Survey incorporates a number of fixes that address over counting of cybercafé customers that occurred during the prior seven months.

Historically, the survey used a client-side method to ensure that systems were counted only once per year, in order to provide an accurate picture of the entire Steam user population. It turns out, however, that many cybercafés manage their hardware in a way that was causing their customers to be over counted.

Around August 2017, we started seeing larger-than-usual movement in certain stats, notably an increase in Windows 7 usage, an increase in quad-core CPU usage, as well as changes in CPU and GPU market share. This period also saw a large increase in the use of Simplified Chinese. All of these coincided with an increase in Steam usage in cybercafés in Asia, whose customers were being over counted in the survey.

It took us some time to root-cause the problem and deploy a fix, but we are confident that, as of April 2018, the Steam Hardware Survey is no longer over counting users.


(2012-06)

Why do many of the Steam Hardware Survey numbers seem to undergo a significant change in April 2012?

There was a bug introduced into Steam's survey code several months ago that caused a bias toward older systems. Specifically, only systems that had run the survey prior to the introduction of the bug would be asked to run the survey again. This caused brand-new systems to never run the survey. In March 2012, we caught the bug, causing the survey to be run on a large number of new computers, thus giving us a more accurate survey and causing some of the numbers to vary more than they normally would month-to-month. Some of the most interesting changes revealed by this correction were the increased OS share of Windows 7 (as Vista fell below XP), the rise of Intel as a graphics provider and the overall diversification of Steam worldwide (as seen in the increase of non-English language usage, particularly Russian).