For this project, we created a ticketing sytem for a small IT provider company. With this system, the company will be able to provide a better support to customers.
As a user, I want the system to be able to register customers and Employees.
As a user, I want to be able assign tickets opened by customers, to employees, who will be able to attend atend the tickets.
As a registered user, I want to review the status of the tickets