Welcome to the repo of QuickTicket.
Your free-to-use ticket management solution. Streamlined and lightweight, effortlessly prioritize tasks, manage employees, and assign tickets with precision. Simplify your workflow whether you're a technician or a time-management enthusiast. Plus, it's free and open-source.
Originally made to help me manage a local businesses support requests, I've decided why not provide it everyone else. It mainly serves as a ticket solution to those IT technicians without any popular ticket service at their disposal.
[!CAUTION] As of right now QuickTicket does not offer any sort of encryption. It is advised you do not store passwords, security keys, or anything of similarity. If you choose to do this, it's at your own risk and I bear no responsibility. You can further mitigate potential breaches by practicing proper security and access control. QuickTicket stores an SQLite database locally.
Table of Contents
Download
To download QuickTicket, click the download badge up at the top of this readme.md, or click this link.
OS Compatability (X may indicate untested)
| Windows 10/11 | :white_check_mark: | MacOS | :x: |
Current Features
Right now, QuickTicket aims to serve a simplified approach of managing companies, here is a list of each feature currently built-in to the most stable release.
- Ticket Creation
- Set tickets with a low, medium, or high priority.
- Set tickets with a open, active, paused or resolved ticket status.
- You can attach an employee to a ticket.
- You can post comments on a ticket to provide more information.
- Employee Creation
- Employees can have e-mails, phone numbers (cell and work), title, and misc. information attached to their employee profile.
- Employees can also have a company/department attached to help organize them.
- Company Creation
- Create a company to help organize departments and employees under it.
- Department Creation
- Create a department to help organize employees under a department, sub-categorized to companies.
I am open to new features, so feel free to submit a PR with suggestions. Or create an issue labeled with a suggestion tag.
How To
Right now, there is more descriptive pages on how to do certain things within QuickTicket. You can see those documents here..
Troubleshooting
[!IMPORTANT] Do not create an issue or bug report without first checking the troubleshooting documentation. Some bugs may be resolvable with certain actions to be completed. You can see all documented troubleshooting pages here.
Versioning
- For baseline, the versioning of QuickTicket tends to follow the guidelines set by semver.
- The convention follows this baseline: X.Y.Z.[N] - [] indicating optional.
- X is the major version.
- Increments based on major features, database changes, or otherwise breaking changes.
- Y is the minor version.
- Increments based on "minor" features - this would still include possible database changes but otherwise none-breaking ones.
- Z is the patch version.
- Increments based on small updates, bug fixes or backwards compatible improvements.
- N is the pre-release identifier.
- The pre-release identifier is denoted by the following: (0) alpha, (1) beta, (2) rc (release candidate)
- On the software itself, the pre-release identifier will marked with the actual title of the identifier.
- E.g. 1.1.0-beta, instead of 1.1.0.1
- On the build.gradle (primarily), since Windows cannot have identifier titles, we denote the versioning with the number.
- E.g. 1.1.0.1 would be the same as 1.1.0-beta, but for the publisher version it will show as 1.1.0.1
Nerdy Information
You can see all dependencies QuickTicket utilizes by checking the build.gradle file.
QuickTicket is built using the following technologies to help streamline the process:
- jOOQ - Lightweight database mapping library.
- SQLite - a C-language library that implements a small, fast, self-contained, high-reliability, full-featured, SQL database engine.
- Flyway - Database migrations made easy.
- There are other minor dependencies we use, but these are the three core parts.
Changelog
v1.0.3 - 6/7/2024
- Fixed bug: When clicking the "mark resolved" button on the ticket viewer or dashboard, the resolving comment would not be added if choosing NOT to notify the employee.
- Fixed bug: Notification e-mail of ticket creation discrepancies with the creation date and initial comments were swapped.
v1.0.2 - 5/24/2024
- Fixed bug: Clicking the reset button resets the employee lookup combo boxes.
- Fixed bug: Creating, deleting or updating tickets when a filter is selected now appropriately updates the ticket table.
v1.0.1 - 5/8/2024
- Fixed bug: Test SMTP e-mails not sending.
- Fixed bug: Comments would not delete from tickets. Added confirmation.
- Fixed bug: Updating user would not change text field until client restarted.
- Fixed bug: Reset button under employee tab would not reset company and department lookup.