kabalin
commented
4 years ago Hi @Richardvi, thanks for report. Two things here:
Results are erratic, sometimes a video is found, sometimes not.
This might be cache related, there is a cache TTL setting that makes navigation faster, but newly added videos will appear in file picker after 300 seconds delay (by default). If your panopto site is small, try to disable it, see more here: https://github.com/lucisgit/moodle-repository_panopto#other-plugin-configuration-parameters
_Exception - "Unable to authenticate the user."
Difficult to say what exactly causing this. I suppose your Panopto version is not lower than 5.7? Are you sure the user you are using for API communication has admin rights in Panopto site? It looks to me that for some reason (either permission or version incompatibility) external group can't be created in your case.
Richardvi
AhmedElmaghraby207
Using Moodle 3.7 I get this error randomly.
What I can do: Turn editing ON ADD Panopto Video resource Browse repository Search for videos. Results are erratic, sometimes a video is found, sometimes not. I can select a video I can insert that video and post it to a page. It results always in an error. The resource has been added to the page however, and when I click it I get:
_Exception - "Unable to authenticate the user."
More information about this error
×Debug info: Error code: generalexceptionmessage ×Stack trace: line 236 of /repository/panopto/lib/panopto/lib/Panopto/PublicAPI/4.6/UserManagement/UserManagement.php: SoapFault thrown line 236 of /repository/panopto/lib/panopto/lib/Panopto/PublicAPI/4.6/UserManagement/UserManagement.php: call to SoapClient->__soapCall() line 132 of /repository/panopto/locallib.php: call to Panopto\UserManagement\UserManagement->CreateExternalGroup() line 73 of /mod/panopto/view.php: call to repository_panopto_interface->create_externalgroup()