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lyzidiamond / help-scout-assignees

Get a list of how many tickets are assigned to each person in a Help Scout mailbox
ISC License
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help-scout-assignees

Get a list of how many Help Scout conversations are assigned to each person in order.

How to use this tool

  1. Install by running:

    $ npm install -g help-scout-assignees

  2. Log in to your Help Scout account.

  3. Navigate to Your Profile (top right corner), click API Keys, and generate a new API key. Copy it.

  4. Add the API key as an environment variable in your console:

    $ echo 'export HelpScoutKey=[paste API key]' >> ~/.bash_profile
$ source ~/.bash_profile

  5. In Help Scout, go to Manage > Mailboxes and click on your desired mailbox. The URL should look like https://secure.helpscout.net/settings/mailbox/[number]/. Copy the number.

  6. Run the script:

    $ help-scout-assignees [paste number]

To do