Currency issue in Product details and Shopping cart page for base currency other than USD / EURO

[onlinebizsoft]

1. Use base currency as GBP for example
2. Use Display currency as USD or MAD for example (store currency and base currency must be very different to see the issue)
3. Setup a few custom options (customizable options) with additional prices (do not test with configurable product) 

   Steps to reproduce

4. Use base currency as GBP(Stores-Configuration-General-Currency Setup).
5. Use Display currency as USD.
6. Save the config and clear cache
7. View the Product on front end
8. View Shopping Cart page

Expected result (*)

The Currency should be displayed with USD for a product as per Configuration

Note:

If we use Base currency as EUR and Display currency as USD we have a option for changing currency on the right corner in frontend.

Actual result (*)

There is a difference in Currency symbol for a Product. It is displayed with currency GBP(British Pound).

If we use Base currency as GBP and Display currency as USD or MAD we miss that option for changing currency on the right corner in frontend. Tested with other Currency Configurations.

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• < > Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: **S1** *- Affects critical data or functionality and forces users to employ a workaround.*
• < > Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• < > Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• < > Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[onlinebizsoft]

I think there are different problem in different user cases, I can see there were some question or patch from the community for different cases https://github.com/magesuite/magento-patches/blob/master/optional/m24-fix-different-price-in-cart-vs-on-pdp.patch https://community.magento.com/t5/Magento-1-x-Programming/Custom-Option-Price-calculated-wrong/td-p/7033

[onlinebizsoft]

@engcom-Hotel

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Delta]

Hi @onlinebizsoft , I tried in reproducing the issue on Magento 2.4 Develop. i could see that price of the product is same in Product view page & cart ,price is same everywhere. Kindly find the attached screenshots for reference.

It would be great if you can provide what are the base price you had customized so that we can replicate it. Hence added 'Needs Update' label.

[onlinebizsoft]

@engcom-Delta what additional price are you testing for custom option "L" and "Yellow" ? Is it customizable option or configurable product?

[onlinebizsoft]

@engcom-Delta I believe that you didn't look at "pre-conditions" at all, I wrote clearly that you need to test with customizable options and make sure that these customizable options have additional prices.

You could imagine the case you sell custom made product (phone cases for example), you don't have any item in stock, your products has options like made by leather, gold, may add some diamond stones,....etc so these products setup would be using custom options and having additional prices.

[onlinebizsoft]

The issue is very clear and it is quite bad, I think not many people are using customizable option with additional price so no one raised it. Can you please confirm the issue again @engcom-Delta @engcom-November ?

[ihor-sviziev]

@onlinebizsoft, the options in the custom options are saying +$N, and it's not changing the final price on the product page when you're selecting an option, so it's basically ok behavior (not the best one, but not so terrible).

[onlinebizsoft]

@ihor-sviziev I agree with the way it calcuate the price on the preview product view but you see we cant have different price between 2 places. Customer see 1 price then they add to cart and see another price! So the most possible solution might be having the price calcuated in the same way on cart? So we convert currency for base price, custom option price,....first.

[engcom-Delta]

Hi @onlinebizsoft, We could find out that issue with Euro currency only but it works fine for Dollar Currency . Hence added the label 'Issue Confirmed'. Please find the attached screen shots for reference.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-1558 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Alfa]

The issue is existing for EUR currency type as mentioned in description. It will be good if are going to notice in with any other currencies as well. Accordingly the procedure to fix the issue may change!

[onlinebizsoft]

@engcom-Alfa it happens with ANY currency which is different from the base currency

[ihor-sviziev]

@sidolov @sivaschenko why this issue was closed without any comment?

[onlinebizsoft]

@ihor-sviziev @engcom-Alfa any news? strange behavior of closing issue!

[onlinebizsoft]

@ihor-sviziev @engcom-Alfa there is no one looking at such thing??

[onlinebizsoft]

There is also no rule for people to complain about such behavior :|

[ihor-sviziev]

@sidolov any comments?

[sdzhepa]

@ihor-sviziev @onlinebizsoft

Sorry for such incident. I will ask "engcom-xxx" squad to investigate and provide updates here ASAP

cc: @sidolov

[engcom-Hotel]

Hello @onlinebizsoft,

We are reopening the issue for further investigation.

Thanks

[m2-assistant[bot]]

Hi @engcom-November. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Hotel]

Hello @onlinebizsoft,

We have rechecked the issue on the latest development branch i.e. Magento 2.4-develop. The issue is reproducible. The team has started working on it.

Thanks

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• [ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch

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[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering Admin access: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering/admin_5c48 Login: bb3759ef Password: 72ce8b068c3b

[engcom-Bravo]

Hi @onlinebizsoft,

Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop branch but could not able to reproduce the issue.

Kindly refer the screenshots.

We are able to see the prices same everywhere.

Let us know we miss anything.

Thanks.

[onlinebizsoft]

@engcom-Bravo yes you are missing very important information.

1. You didn't tell me which base currency and store currency are you using?
2. You know USD is almost same as EUR now so you can't see the issue if you are testing with these 2 currencies.
3. The issue were confirmed previously https://github.com/magento/magento2/issues/34003#issuecomment-952702795

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering Admin access: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering/admin_86db Login: 341988b2 Password: a650809d4ee5

[engcom-Bravo]

Hi @onlinebizsoft,

Thanks for quick response.

As per above comment we used British Pound as Base currency and Store Currency.

Verified the issue on Magento 2.4-develop branch but could not able to reproduce the issue.

Let us know we miss anything.

Thanks.

[onlinebizsoft]

@engcom-Bravo You just need to check the ticket description where I mentioned very clearly about the condition

So you are setting GPB for both base currency and store currency which is wrong, you need to use 2 different currencies for these setting.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering Admin access: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering/admin_3cf3 Login: f56310f6 Password: 15118a70ab12

[engcom-Bravo]

Hi @onlinebizsoft,

Thanks for quick response.

Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop branch but could not able to reproduce the issue. Kindly refer the screenshots.

1.Setting up the Base currency and Store Currency is different.

2.We are not able to see any price difference between product view and shopping cart.

As per your steps to reproduce we are taking some examples and setting up different base currency and store currency.

Please Let us know we miss anything.

Thanks.

[onlinebizsoft]

@engcom-Bravo The second example is good for testing (British Pound and Jamaican Dollar). From your screenshots, in admin setting, I see you set display currency as Jamaican Dollar but how can you show British Pound on frontend ?

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering Admin access: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering/admin_4805 Login: cb5d6d46 Password: 455f6de7010b

[engcom-Bravo]

HI @onlinebizsoft,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop branch we are able to reproduce the issue. Kindly refer the screenshots.

1.Setting up a base currency as GBP and store currency as USD.

2.As we are setting up a store currency as USD. We are not able to see the USD Price, the price is in GBP in Store View.

3.Setting up a base currency as GBP and store currency as MAD.

4.As we are setting up a store currency as MAD. We are not able to see the MAD Price, the price is in GBP in Store View.

We are getting a different currency symbol apart from a configuration in store view for a product.

Hence Confirming the issue.

Thanks.

[engcom-November]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-November. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-November, here is your Magento Instance: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering Admin access: https://acbafd3ea106f7554cf7c1f20ae683d5.instances.magento-community.engineering/admin_7ed3 Login: a320f3d6 Password: bd6e2563bc23

[github-jira-sync-bot]

:x: Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-1558

[onlinebizsoft]

@ihor-sviziev @engcom-Bravo @engcom-November @engcom-Delta this is not the issue I have reported. If it is valid then it is another issue, my issue were confirmed but new QA seems doesn't understand the issue and we get nowhere now.

[engcom-November]

@magento give me 2.4-develop instance