Our National Security Team here at Microsoft is severly understaffed and almost always ovewhelmed with the wide range of questions that come from the FTEs that hold a US Government Security Clearance. From Foriegn Travel Reporting guidelines, to next steps for clearance updates or approvals, and everything in between. With the significant amount of documentation they provide we attempted to iomprove the customer service and relieve some pressure from NSTs backlog by building a chatbot for them to answer questions from cleared employees and those closely tied to the project. The chatbot features NSTs own Odin the Security Owl who cleared FTEs are familiar with from their National Security training videos.
Project name
Odin The Owl Chatbot
Description
Our National Security Team here at Microsoft is severly understaffed and almost always ovewhelmed with the wide range of questions that come from the FTEs that hold a US Government Security Clearance. From Foriegn Travel Reporting guidelines, to next steps for clearance updates or approvals, and everything in between. With the significant amount of documentation they provide we attempted to iomprove the customer service and relieve some pressure from NSTs backlog by building a chatbot for them to answer questions from cleared employees and those closely tied to the project. The chatbot features NSTs own Odin the Security Owl who cleared FTEs are familiar with from their National Security training videos.
Language
English
Project Repository URL
https://github.com/microsoft/odin_bot
Deployed Endpoint URL
No response
Project video
https://microsoft-my.sharepoint.com/:v:/p/shsolomo/EeU8Q3j1UhlFmSfEyvP2hKEB0AbdEIFNpSJt2F_7twAhHw?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&e=Dblriq
Team members
Shane Solomon, Chris Sanchez
Showcase Consent
Yes