two options exist here:
1) hunt for the words "answers inline". there are localization issues here, but the existing checks for threads in message are already looking English only.
2) update the email that is linked on the ticket with the latest on every received message
two options exist here: 1) hunt for the words "answers inline". there are localization issues here, but the existing checks for threads in message are already looking English only. 2) update the email that is linked on the ticket with the latest on every received message