microsoft / mail2bug

Mail2Bug is a service that creates work-items in TFS (incl. VS Online) from an email, and keep the items updated with responses on the thread.
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What is Mail2Bug?

Overview

Mail2Bug is a service that allows you to create a bug from an e-mail thread simply by adding a specific recipient to the mail thread. It also keeps the bug up-to-date with information from the mail thread by adding any subsequent replies on the thread as comments to the bug.

Why Mail2Bug?

Simply put, the idea is to reduce friction and effort. Ever been on an e-mail thread where some issue was discussed, when at some point someone asked you to “Please open a bug for this issue”? Mail2Bug tries to reduce the effort associated with that scenario by allowing you to easily create a bug with all the information from the thread with the simple action of adding the relevant alias to the thread. It also keeps the TFS item up to date with any new information from the thread, making sure that information is not lost and is easy to find by looking at the bug

Another common scenario is for support organizations - for automatically creating a ticket for incoming emails, and keeping further communications on the email thread updated in the ticket.

Key Features

Usage

Once Mail2Bug is deployed and configured, just add the appropriate email address to the 'To' or 'Cc' line of an email to have a work item created for the thread.

How to build Mail2Bug

This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact opencode@microsoft.com with any additional questions or comments.