[UCD HDG Request] Add checkbox to request in-person meeting

[ghost]

Researcher: Jakeem Lewis

Regarding frequency of services, what else might we be able to track besides student interaction time on a particular channel? I think that metric will be valuable to at least show how often certain types of services are being used. Also, might it be possible to provide students an option to request in-person meetings through the channels? Like a checkbox so we can track how many students request it and within which channels/for which services.

[ghost]

My response (for tracking purposes):

I like your thoughts on a checkbox if they are requesting an in-person meeting. The nice thing would be is that it's frictionless for a student to request an in-person meeting and for an administrator to see a meeting has been requested. Let me ponder on how we would do it within our chat flow from a UI/UX perspective. The complete flow would also need to include that the student actually showed up in-person and the service was provided. We should also add in the number of times a meeting is requested - of-course if they request via email, phone, or walking-in that won't be captured.