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norment / tsd_issues

Repo to track issues with TSD as tickets
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Able to login through VMware but can't login using Thinlinc. #62

Closed milinkim closed 3 years ago

milinkim commented 3 years ago

Hi,

It says “Invalid login, password or otp. Please try again” on Thinlinc login.

Tusen takk, Milin

ofrei commented 3 years ago

@milrione Thank you for reporting this. This is marked as "solved" in TSD operational log ( https://www.uio.no/english/services/it/research/sensitive-data/log/ ) , but I don't think that's the case. It is still an issue for my user - exactly as you described it . I've reported this [rt.uio.no #4226068], notified norment-hpc@medisin.uio.no, and forward directly to our TSD contacts.

milinkim commented 3 years ago

@ofrei Tusen takk! :) Hope it starts working again!

idaElken commented 3 years ago

Still an issue for me - can login via vmware, not thinlinc (p697)

ofrei commented 3 years ago

@idaElken @milrione This now works for me - both p33 and p697, login through thinlink, login to self-service portal, import/export via http://data.tsd.usit.no/ . Is this still an issue on your end?

milinkim commented 3 years ago

@ofrei It finally works! Tusen takk!

ofrei commented 3 years ago

@milrione Great! @Sandeek could you report this in our internal outage tracker (https://docs.google.com/forms/d/e/1FAIpQLSfyQtSd3intuKkb5O4hmmPq5UzX6EhuCk95ovNfHULc7DIBKg/viewform ) and close this ticket? Thanks!

Sandeek commented 3 years ago

@milrione thanks for creating the issue.

I updated our internal outage tracker. Please reopen this ticket if the login problem still persists.