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ouster-lidar / ouster_example

Ouster, Inc. sample code
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OS1 will not connect to Ouster studio #593

Closed antithing closed 1 month ago

antithing commented 1 month ago

I have an OS1 sensor that has been in the box for a while. I have it connected (in windows., via a network switch) and I can ping it using:

ping os1-9919201xxxxx.local

Pinging os1-9919201xxxxx.local [fe80::be0f:a7ff:fe00:e8c%10] with 32 bytes of data:
Reply from fe80::be0f:a7ff:fe00:xxxxxx: time=1ms
Reply from fe80::be0f:a7ff:fe00:xxxxxx: time=1ms
Reply from fe80::be0f:a7ff:fe00:xxxxxx: time=1ms
Reply from fe80::be0f:a7ff:fe00:xxxxxx: time=1ms

However I cannot open the web browser UI, and ouster studio gives me:

'we found sensor xxxxx on your network but cannot connect to it yet. This usually happens when the sensor was just powered on'.

And it never connects.

Could this be a firmware issue? What can I do here?

Thanks!

antithing commented 1 month ago

UPDATE: I am now directly connected to the host PC, and I can access the web interface! But cannot connect to Studio, or with code.

I also hit an issue updating firmware:

current: ousteros-image-prod-aries-v1.12.0-20190502211317

New:

ousteros-image-prod-aries-v2.4.0+20220921174636.img

Unknown error occurred, check the firmware file and try again.

Are older versions of firmware available?

twslankard commented 1 month ago

@antithing thank you for reaching out to us. This GitHub project is for the Ouster SDK.

For technical issues with Ouster equipment or software, please contact the Ouster Support Desk by submitting a ticket here or by sending an email to support@ouster.io.

Cheers,

Tom Slankard Staff Engineer Ouster Inc.