Microsoft 365 learning pathways has a configuration issue. Intermittent problem.

[LarsKragKongsgaard]

PROVISIONING NOTE: If you are having issues with the SharePoint look book while trying to provision M365 learning pathways please do not post that issue to this repo as we cannot help you here. Please post all questions and issues for the SharePoint look book to SharePoint/sp-provisioning-service GitHub Issues List.

WEB PART NOT LOADING: If you are getting the error: "Microsoft 365 learning pathways has a configuration issue. Ask your administrator for assistance". Please review the Diagnosing Pre-Check guidance before submitting your bug.

Describe the bug

The Microsoft 365 learning pathways search is not loading in the the learning hub: https://mytenant.sharepoint.com/sites/M365LP/

To Reproduce

Go to https://mytenant.sharepoint.com/sites/M365LP/SitePages/Microsoft-365-products.aspx

Expected behavior

The Microsoft 365 learning pathways search should appear and allow me to search products

Screenshots

Please see attached

Learning Pathways version number

Learning Pathways App version 4.3.1.0

Additional context

The problem is intermittent - comes and goes in a work day - really disturbing 1-oneiig.sharepoint.com-1688975741010.log oneiig.sharepoint.com-1688975689791.log working - oneiig.sharepoint.com.zip Not working - oneiig.sharepoint.com.zip

[dcashpeterson]

@LarsKragKongsgaard let me take a look at this. I can see from the logs that it is blocking the manifest due to a CORS errors. Are there any steps we can take to reproduce this regularly? You said it is intermittent, is it consistent with specific users or is it all users?

[LarsKragKongsgaard]

Hi Derek,

Thank you for your response. It seems to be intermittent for all users. We have been testing for a while, me and

It is easy to reproduce because it seems to happen daily. Sometimes, when I have the problem, the I disconnect my VPN connection and then it seems to work. It is anyway same problem from remote work or from office, it seems.

Kr / Lars Krag

[dcashpeterson]

@LarsKragKongsgaard I am assigning this to @v-prigunasek to continue the investigation but can you please confirm the following?

1. You have a custom page called Microsoft-365-products
2. You have an explanation of how to do searching
3. There is a learning pathways web part below
4. The web part loads fine until the user tries to search or the web part doesn't load at all?

[LarsKragKongsgaard]

Hi Derek,

Thank you for your attention. Please see inline comments below.

Kr / Lars Krag

From: Derek Cash-Peterson @.> Sent: Wednesday, July 12, 2023 12:10 PM To: pnp/custom-learning-office-365 @.> Cc: Lars Krag Kongsgaard @.>; Mention @.> Subject: Re: [pnp/custom-learning-office-365] Microsoft 365 learning pathways has a configuration issue. Intermittent problem. (Issue #747)

@LarsKragKongsgaardhttps://github.com/LarsKragKongsgaard I am assigning this to @v-prigunasekhttps://github.com/v-prigunasek to continue the investigation but can you please confirm the following?

1. You have a custom page called Microsoft-365-products [Lars Krag] Yes, it is a SharePoint Communication site with the Leaning pathways: Customize learning pathways | Microsoft Learnhttps://learn.microsoft.com/en-us/office365/customlearning/custom_overview

2. You have an explanation of how to do searching [Lars Krag] Yes, there is a link to the M365 Learning Pathways App search from the frontpage and with a brief explanation.

Today, it seems to be working partly at least (search function, but not update playlist function). @.***

Not the update gear wheel: @.***

3. There is a learning pathways web part below [Lars Krag] Yes

4. The web part loads fine until the user tries to search or the web part doesn't load at all? [Lars Krag] The web part does not load at all. See also screenshot of configuration:

@.*** Kr / Lars Krag

- Reply to this email directly, view it on GitHubhttps://github.com/pnp/custom-learning-office-365/issues/747#issuecomment-1632226774, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ASBNUEL3WAKOQF55CCGCNHLXPZZYPANCNFSM6AAAAAA2EEQ26M. You are receiving this because you were mentioned.Message ID: @.**@.>>

[v-prigunasek]

Hi @LarsKragKongsgaard,

Can you please respond to the issue here in this GitHub repo rather than email? I haven't received the screenshots or links that you have shared in the email response. So please share those details here. Thanks!

[LarsKragKongsgaard]

Sorry, yes, I will do it. Kr / Lars Krag

From: v-prigunasek @.> Sent: Wednesday, July 12, 2023 12:41 PM To: pnp/custom-learning-office-365 @.> Cc: Lars Krag Kongsgaard @.>; Mention @.> Subject: Re: [pnp/custom-learning-office-365] Microsoft 365 learning pathways has a configuration issue. Intermittent problem. (Issue #747)

Hi @LarsKragKongsgaardhttps://github.com/LarsKragKongsgaard,

Can you please respond to the issue here in this GitHub repo rather than email? I haven't received the screenshots or links that you have shared in the email response. So please share those details here. Thanks!

- Reply to this email directly, view it on GitHubhttps://github.com/pnp/custom-learning-office-365/issues/747#issuecomment-1632268029, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ASBNUEM4AM427IHKIOQIPD3XPZ5K5ANCNFSM6AAAAAA2EEQ26M. You are receiving this because you were mentioned.Message ID: @.**@.>>

[LarsKragKongsgaard]

1. You have a custom page called Microsoft-365-products [Lars Krag] Yes, it is a SharePoint Communication site with the Leaning pathways: Customize learning pathways | Microsoft Learnhttps://learn.microsoft.com/en-us/office365/customlearning/custom_overview

2. You have an explanation of how to do searching [Lars Krag] Yes, there is a link to the M365 Learning Pathways App search from the frontpage and with a brief explanation. Customize learning pathways | Microsoft Learn

Today, it seems to be working partly at least (search function, but not update playlist function). See attached: Picture1.jpg

Update from "gear wheel" not working: See attached Picture2.jpg

3. There is a learning pathways web part below [Lars Krag] Yes

4. The web part loads fine until the user tries to search or the web part doesn't load at all? [Lars Krag] The web part does not load at all. See also screenshot of configuration: Picture3.jpg

You attention is highly appreciated.

Kr / Lars Krag

[LarsKragKongsgaard]

I updated. Now I learned a bit about these comments 😊 Kr / Lars Krag

From: Lars Krag Kongsgaard Sent: Wednesday, July 12, 2023 2:58 PM To: pnp/custom-learning-office-365 @.***> Subject: RE: [pnp/custom-learning-office-365] Microsoft 365 learning pathways has a configuration issue. Intermittent problem. (Issue #747)

Sorry, yes, I will do it. Kr / Lars Krag

From: v-prigunasek @.**@.>> Sent: Wednesday, July 12, 2023 12:41 PM To: pnp/custom-learning-office-365 @.**@.>> Cc: Lars Krag Kongsgaard @.**@.>>; Mention @.**@.>> Subject: Re: [pnp/custom-learning-office-365] Microsoft 365 learning pathways has a configuration issue. Intermittent problem. (Issue #747)

Hi @LarsKragKongsgaardhttps://github.com/LarsKragKongsgaard,

Can you please respond to the issue here in this GitHub repo rather than email? I haven't received the screenshots or links that you have shared in the email response. So please share those details here. Thanks!

— Reply to this email directly, view it on GitHubhttps://github.com/pnp/custom-learning-office-365/issues/747#issuecomment-1632268029, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ASBNUEM4AM427IHKIOQIPD3XPZ5K5ANCNFSM6AAAAAA2EEQ26M. You are receiving this because you were mentioned.Message ID: @.**@.>>

[v-prigunasek]

Thanks for sharing the details. Let me analyze it and get back to you with my findings. Thanks!

[v-prigunasek]

Hi @LarsKragKongsgaard ,

From the logs, I see the Manifest is getting blocked due to a CORS restriction. Also, I see that you have mentioned, it happens when you are using the VPN. Can you please check with your network team and make sure the below domain or URL is white-listed and not blocked by any means in your network? https://pnp.github.io/custom-learning-office-365/

Unfortunately, we can't really troubleshoot CORS related issues from our end.

Request you to refer similar issues reported by users related to CORS policy. https://github.com/pnp/custom-learning-office-365/issues/403 https://github.com/pnp/custom-learning-office-365/issues/656

In case more details are required please let us know.

[LarsKragKongsgaard]

Let me get back to you. Kr / Lars Krag

[dcashpeterson]

@LarsKragKongsgaard Are you still experiencing this issue and were you able to get more information for us? For reference we had another user have a similar issue and the issue was related to a new conditional access policy that was blocking the SharePoint Online app catalog.

[LarsKragKongsgaard]

Thanks Derik [@dcashpeterson] I will check this also with the network team. Let me get back to you on any conditional access policy blocking the SharePoint Online app catalog in our tenant. Kr / Lars Krag

[LarsKragKongsgaard]

BTW Derek [@dcashpeterson] the problem still persists. Please see attached.

[v-prigunasek]

Hi @LarsKragKongsgaard ,

Were you able to check with your internal network team to check whether this URL - https://pnp.github.io/custom-learning-office-365/ is blocked by any means?

Can you also please check if you are able to access this URL directly in the browser - pnp.github.io/custom-learning-office-365/learningpathways/v4/manifest.json

[LarsKragKongsgaard]

Hi @v-prigunasek, I am still working on this one and it is taking far too long, sorry to say. I aim to get back to you at the end of this week. I am able to access the manifest file from your message directly. The strange thing is that the problems seems to be intermittent, sometimes the problem is there and sometimes not. Today, when I tried just now, the Microsoft 365 Learning Pathways App loads fine with and without VPN connection. Kr / Lars Krag

[LarsKragKongsgaard]

Still following up with network team.

[LarsKragKongsgaard]

Still checking with the network team. Here is a sbip from the browser logfiles: " CustomLearningAdmin.aspx:1 Access to fetch at 'https://pnp.github.io/custom-learning-office-365/learningpathways/v4/manifest.json' from origin 'https://oneiig.sharepoint.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled. pnp.github.io/custom-learning-office-365/learningpathways/v4/manifest.json:1

    Failed to load resource: net::ERR_FAILED

custom-learning-admin-web-part_ddcc24dbbbeac735e927.js:1 Message: 🎓 M365LP:InitService (getManifest) - TypeError: Failed to fetch "

[v-asshrirao]

@LarsKragKongsgaard , Thank you for sharing the logs. Unfortunately, we can't really troubleshoot CORS related issues from our end.

In case mode details are required please let us know.

[dcashpeterson]

@LarsKragKongsgaard I'm closing this as it seems like a CORS issues related to your network. As @v-asshrirao mentioned if you can get the more info from your networking team please open a new issue and reference this one.

[LarsKragKongsgaard]

Thanks @dcashpeterson,

The problem was solved by updating network policies. (I could not trace how the change in network policy originally was changed).

Kr / Lars Krag

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