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pnp / custom-learning-office-365

Microsoft Learning Pathways end user learning solution for Microsoft 365 customers.
MIT License
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Microsoft 365 Learning Pathways technical difficulties #786

Open jhwang-ms opened 2 months ago

jhwang-ms commented 2 months ago

Hello all. My name is Jessie Hwang and I'm on the content management team. I want to accept and acknowledge that there have been challenges about updated content on M365 Learning Pathways. We've had some technical difficulties, as you've seen with the videos and the changing of the templates, and we are working to get these issues resolved before we publish new content. I will keep this issue updated while we're working through these technical problems. Next update expected date: +7 days.

clarelcampbell commented 2 months ago

Morning - thanks for the update and appreciate your efforts to get these issues fixed.

jhwang-ms commented 2 months ago

We are still working through escalations, and I hope to have a better update next week.

USCloud-EricWilborn commented 2 months ago

Good morning. Is there any new status on when updates can be expected to be pushed for M365 Learning Pathways?

jhwang-ms commented 2 months ago

Hello everyone. We are still working through the escalation chain and I do not have better news at this time. The engineering leadership team who needs to know this is aware and they, alongside our leadership team, are working to find the right solutions to untangle these issues. Again, I appreciate everyone's patience and grace while I continue to chase things up the chain.

Jordan-WSECU commented 1 month ago

Thanks for your work on this issue, Jessie. I'm looking forward to a resolution and hope that you will be able to tell us a bit about the resolution and plans to avoid disruptions going forward. :)

Jordan

KaveSys commented 1 month ago

Hello everyone, I don't want to waste your time to reply on my comment, but can you explain which are these "technical difficulties" and if there is a sort of "ETA" on that? Is a nice solution for end users and administrator, help really the users to have a great experience on MS products and services.

Thanks anyway for the work that you and the teams involved are doing 🤜🤛

jhwang-ms commented 1 month ago

The accessibility issues are a major part of this, as well as the template and some backend engineering/publishing issues. I don't have an ETA yet as this my manager and the engineering leadership team are still trying to work through all of it, but I am asking/following up with them every week.

Jordan-WSECU commented 1 month ago

Thank you for the follow-up, Jessie. Much appreciated! 🙂

Jordan Hughes | Book a meeting with Jordan @.***?anonymous&ep=pcard>

Sr. Software Engineer - SharePoint and Automation

PO Box WSECU, Olympia, WA 98507

@.**@.>

www.wsecu.orghttp://www.wsecu.org/

800.562.0999 x10502

From: Jessie Hwang [MSFT] @.> Sent: Friday, May 24, 2024 9:53 AM To: pnp/custom-learning-office-365 @.> Cc: Jordan Hughes @.>; Manual @.> Subject: Re: [pnp/custom-learning-office-365] Microsoft 365 Learning Pathways technical difficulties (Issue #786)

The accessibility issues are a major part of this, as well as the template and some backend engineering/publishing issues. I don't have an ETA yet as this my manager and the engineering leadership team are still trying to work through all of it, but I am asking/following up with them every week.

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jhwang-ms commented 3 weeks ago

Hi everyone - first of all, thank you for your patience and grace while we've been figuring out root causes, escalating to engineering teams and leadership to try to find solutions. A quick update: we have identified a couple of possible solutions and are testing them to ensure they work (and not fix one thing just to create 5 more issues). I'll be back with another update as soon as I get one from our engineering team. Thank you.

Scu-OSN commented 3 weeks ago

Many thanks for your ongoing commitment, Jessie. Much appreciated!

TomMeadows1990 commented 5 days ago

Hi Jessie,

I wondered if there was any further updates on when this issue may be resolved? I'm launching some pages for colleagues shortly and these really useful webparts are a big part of them, so I was hoping the issue may have been resolved by now.

Any update would be appreciated.

many thanks, Tom