Document monitoring and downtime resources

pulibrary / drds-handbook-deprecated

DEPRECATED - Documentation of DRDS Team practices (retired August 2021)

https://pulibrary.github.io/drds-handbook/

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Document monitoring and downtime resources #15

Open hackartisan opened 6 years ago

hackartisan commented 6 years ago

for example, https://princeton.service-now.com/snap?id=outages

How do we get information about outages of networks and services managed by OIT?
How do we communicate outages and downtime on our own applications?
Document our monitoring systems / setup.

jrgriffiniii commented 4 years ago

We may ultimately be transitioning away from the administration of servers for DSpace (and I know that we shall for ArchivesSpace), but I still see the value in using SN@P to record service downtime or maintenance outages given what I have experienced with both of these applications.