How to control ZenDesk tickets in Redmine.

[sh970901]

Indeed, it is surprising that you can detect changes in a ticket by using ticket.save to retrieve its information.

1. How to change the custom field value in ZenDesk

   def update_ticket_field_value
     ticket_id = params[:ticket_id]
     ticket = zendesk_client.tickets.find(id: ticket_id)
     Rails.logger.info("Ticket found: #{ticket.inspect}")
     if ticket
       issueNumber = params[:issueNumber]
       ticket.custom_fields = [
         { id: 'custom_ticket_number', value: issueNumber }
       ]
       ticket.save
     end
   end

2. How to change the ticket status in ZenDesk ticket status hold, open, close, pending ... ,

   def update_ticket_status
   ticket_id = params[:ticket_id]
   ticket = zendesk_client.tickets.find(id: ticket_id)
   if ticket
     status = params[:status]
     if status == 'hold'
       ticket.status = 'hold'
     elsif status == 'open'
       ticket.status = 'open'
     else
       render json: { success: false, message: 'Invalid status value.'}
       return
     end
     ticket.save
     render json: { success: true, message: 'Ticket status updated successfully.' }
   else
     render json: { success: false, message: 'Ticket not found.' }
   end
   end