Note this repository has been archived. It has been unmaintained since 2016.

Redmine to Zendesk Issue Bridge

This is a Redmine plugin that uses the Zendesk API to query a particular custom field (e.g. Redmine Issue ID) to pull in a list of associated tickets to the issue view. It has been tested with Redmine 2.6.x.

Use Case

• You use Zendesk to manage your customer support requests
• You use Redmine to manage your development team's bug fixes
• When you create a Redmine issue to address a customer ticket, you cross-reference it in the Zendesk ticket via a custom field
• You need to see a list of related tickets when viewing a Redmine issue

Installation

Installs the same as any Redmine 2.x plugin. Please read this guide for basic tips.

1. Unzip or clone into to your ./plugins folder (e.g. /path/to/redmine/plugins/redmine_zendesk_issue_bridge)
2. Run bundle exec rake redmine:plugins:migrate RAILS_ENV=production from your Redmine root directory to pick up the necessary Gems
3. Restart your Redmine instance
4. Go to Administration > Plugins to verify that the plugin is shown
5. Click Configure

Configuration

• Custom field ID (from Zendesk)
• Subdomain for Zendesk install (e.g. example for example.zendesk.com)
• A username to retrieve ticket detais
• A password to retrieve ticket details

In Action

Contributing

1. Fork it ( https://github.com/raventools/redmine_zendesk_issue_bridge/fork )
2. Create your feature branch (git checkout -b my-new-feature)
3. Commit your changes (git commit -am 'Add some feature')
4. Push to the branch (git push origin my-new-feature)
5. Create a new Pull Request