search

raventools / redmine_zendesk_issue_bridge

Redmine to ZenDesk Issue Bridge
http://www.redmine.org/plugins/redmine_zendesk_issue_bridge
6 stars 5 forks source link

Cannot find zendesk_api #5

Closed mborsalino closed 8 years ago

mborsalino commented 8 years ago

I followed the plugin installation and I now see one more field in the redmine tickets "Related zendesk tickets", but only a spinning gif shows up there. I digged more and found the following in the redmine log file.

Completed 200 OK in 503ms (Views: 330.8ms | ActiveRecord: 33.5ms) Started GET "/redmine/issues/2/redmine_zendesk_issuebridge" for 192.168.7.161 at 2016-10-19 19:02:58 -0700 Processing by RedmineZendeskIssueBridgeController#index as /_ Parameters: {"id"=>"2"} Current user: admin (id=1) Completed 500 Internal Server Error in 15ms (ActiveRecord: 4.5ms)

LoadError (cannot load such file -- zendesk_api): plugins/redmine_zendesk_issue_bridge/app/controllers/redmine_zendesk_issue_bridge_controller.rb:44:in zendesk_client' plugins/redmine_zendesk_issue_bridge/app/controllers/redmine_zendesk_issue_bridge_controller.rb:16:inrelated_zendesk_tickets' plugins/redmine_zendesk_issue_bridge/app/controllers/redmine_zendesk_issue_bridge_controller.rb:10:in index' lib/redmine/sudo_mode.rb:63:insudo_mode'

Now, I did run bundle install from within the plugin folder, and I can successfully run "require 'zendesk_api'" from within the irb shell, so I'm puzzled. Any help would be appreciated.

stephenyeargin commented 8 years ago

You may need to run this to get the proper bundle install process kicked off. Running it in the root will only get the resources needed for the app itself, not any installed plugins.

bundle exec rake redmine:plugins:migrate RAILS_ENV=production

Reference: http://www.redmine.org/projects/redmine/wiki/Plugins

mborsalino commented 8 years ago

Thanks for your quick reply. I had already run the command that you suggested, but that was not sufficient. I ended up going back to the RAILS_ROOT directory and run "bundle install". That gives an error, suggesting to run "bundle isntall --no-deployment".

The latter fixed it. It picked up zendesk_api and upon restarting the server everything worked.

I don't really understand what's going on behind the curtains as I'm entirely new to ruby and redmine. But I thought to post my experiments in case this can help writing more complete instructions.

Thanks!

stephenyeargin commented 8 years ago

:+1: