reece / freshbooks-issues

no code -- issues only for freshbooks.com users in order to improve transparency
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FreshBooks Public Issues

this repo is about, but not affiliated with, freshbooks.com

This repository exists to provide some transparency for suggestions to the FreshBooks accounting software. At a minimum, it will help me track the issues I've submitted since they do not provide such a mechanism. This repository does not contain code.

FreshBooks is a good (alas, not great) way to get started for a small business. Elements of the system are fabulously effective and easy-to-use. Unfortunately, FreshBooks also has a large number of small-to-medium annoying blemishes that, collectively, signififcantly detract from its effectiveness. Fixing these issues is moving at a snail's pace. It is particualrly frustrating to spend time reporting issues and to have zero transparency into when/if the issues will ever be resolved.

For the record, FreshBooks customer service team is among the best I've encountered. Bug and feature submissions to FreshBooks are usually triaged very quickly by people who know the system well.