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runely / remootio-homey

Control your Remootio device with Homey
GNU General Public License v3.0
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Can't connect #56

Closed jaccoh closed 2 months ago

jaccoh commented 3 months ago

I've had a Remootio 3 for years now and it has worked well in Homey too. However after a recent network change (I changed my IP range) I can't get it to work.

I made a diagnostic report: 57ef8952-3740-48a3-a184-ca8155968598

I triple check the settings. This IP and API keys are directly from the Remootio APP itself, which works fine.

runely commented 3 months ago

The error says Wrong IP address, secret key or auth key :

---- stderr ----
2024-07-04T11:47:26.554Z [err] [ManagerDrivers] [Driver:remootio-v3] [Device:f37a806e-2557-4018-8fc2-acb2ad7888d5] Poort -- onRemootioError -- Error occured on device : Wrong IP address, secret key or auth key
2024-07-04T11:47:26.563Z [err] [ManagerDrivers] [Driver:remootio-v3] [Device:f37a806e-2557-4018-8fc2-acb2ad7888d5] Poort -- onRemootioDisconnect -- Device has disconnected due to an error : Wrong IP address, secret key or auth key

Are you sure your Homey is on the same VLAN as your Remootio device?

Also see this section: https://github.com/runely/remootio-homey?tab=readme-ov-file#troubleshooting

jaccoh commented 3 months ago

Yes pretty sure. But I'll try uninstalling the app and removing the device and readding it. But yes: I gave both Homey and the Remootio fixed IPs in the correct vlan.

jaccoh commented 3 months ago

I redid it all and quadruple checked the API keys and IP address given by the Remootio App. It's not working. Is there a manual port check I can do? or curl?

I even disabled and enabled the websocket API for new keys. Also did not work.

jaccoh commented 3 months ago

I think I found it: Wifi signal too weak. I forced it to a different AP and now it works better.