Can this issue be reproduced in a sandbox workspace? Presumably, No
Does this issue represent a regression? Did it previously work? No. The feature was never implemented.
Description
Schlage devices support real-time event notifications. However, the Seam API still uses a legacy Schlage API whereby device events are retrieved by polling at regular intervals. This can present delay in updating UI and device state. Seam needs to support real-time events for all supported event types (unlock, unlock with code, battery level...etc).
Steps to Reproduce
Connect a Schlage account with an online device
Unlock the door with either an access code or the knob
Events eventually arrive to Seam after 10 mins or so
Expected behavior: events should arrive in near real-time
Prerequisites
Description
Schlage devices support real-time event notifications. However, the Seam API still uses a legacy Schlage API whereby device events are retrieved by polling at regular intervals. This can present delay in updating UI and device state. Seam needs to support real-time events for all supported event types (unlock, unlock with code, battery level...etc).
Steps to Reproduce
Expected behavior: events should arrive in near real-time
Actual behavior: events take 10 mins to arrive
Additional Information
Internal Seam support ticket