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setrem / time-tracking-osTicket

Simple time tracking for osTicket.
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See tracked time #7

Open computergott opened 3 years ago

computergott commented 3 years ago

Hey there,

I've installed your Time-Tracking extension. I can start/stop the tracking for a ticket. But where I can see the tracked time for the ticket? Thanks!

claudioscheer commented 3 years ago

Hello, there.

At the time, we had not implemented a way to see trackers on osTicket. What we are using is this url https://your-host/scp/ajax.php/staff/ticket-time-tracking/2020-12-11. This allows you to see the total time tracked for all staffs on a specific day. You can extend this query to get one report per month instead of a single day.

In the future, we will implement a more robust report within osTicket.