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steam3d / MagicPods-Windows

Add little magic to your Airpods
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Couldn't find my airpods prod #357

Closed babusbeih closed 1 week ago

babusbeih commented 1 year ago

Dears, I'm trying to open my AirPods Pro setting from the app but it keeps failing to find the Airpods even though I tried the 3 solutions provided by you on this page and still not working. but the AirPods are already connected and working fine on my device.

earphone: Apple AirPods pro Laptop: Dell [Latitude 3520] Windows: 11

**The screenshot and the logs are attached

MagicPods TempState.zip

steam3d commented 1 year ago

Hi. Do you have original one or fake?

babusbeih commented 1 year ago

original, and it was working fine on win 10 but when I upgraded it to win 11 it keeps failing to find the AirPods

steam3d commented 1 year ago

original, and it was working fine on win 10 but when I upgraded it to win 11 it keeps failing to find the AirPods

Well, looks like it's upgrade to Windows 11 issue. Usually the problem is Bluetooth driver.

babusbeih commented 1 year ago

I installed another driver that recommended by Dell and reboot the device, but the issue still persists.

steam3d commented 1 year ago

I installed another driver that recommended by Dell and reboot the device, but the issue still persists.

From my side everything fine. I request Bluetooth data from Windows, but Windows returns nothing, so I do not have tools to change it.

babusbeih commented 1 year ago

so what is the proper way to fix this issue. or I would request to refund my payment and remove the app.

steam3d commented 1 year ago

so what is the proper way to fix this issue. or I would request to refund my payment and remove the app.

The MagicPods supports Windows 10 and Windows 11. The issue is not related to MagicPods. It is related to Windows 11 upgrade, if you roll back the update the MagicPods will work. I want help you, but I can't because I did not develop Windows 11 upgrade system, I have no idea what Microsoft does during upgrade.

babusbeih commented 1 year ago

the upgrade has not been done on the same device. I bought a new device with win 11 and installed magic pods. since that its not working

steam3d commented 1 year ago

Okay. Let's check you Bluetooth adapter run this DebugError.zip, wait 10 second and upload the log.txt file here (it will apper near .exe file)

babusbeih commented 1 year ago

log.txt PFA

steam3d commented 1 year ago

The MagicPods and DebugError use the same code to request data. DebugError works, but MagicPods does not. My guess is that Windows is blocking Bluetooth access for MagicPods or some setting is affecting apps from the Microsoft Store

babusbeih commented 1 year ago

is there any solution for this issue ?

steam3d commented 1 year ago

is there any solution for this issue ?

This issue does not contains any error massages, so the way trying to fix this issue is clear installation of Windows from official installer or trying to Google ways why Bluetooth does not works in some apps. (This behavior is very rare. You are the second user to have this error. The previous user reinstalled the system and everything worked). Because from my side everything fine. We tested the code works as expected.

babusbeih commented 1 year ago

Thanks for your response, I'll try to google it and post the solution here if I found it to share the knowledge.

wheelman944 commented 10 months ago

I'm having the same problem, but with Beats Studio Buds.

steam3d commented 10 months ago

@wheelman944 only one solution is known - update manually Bluetooth driver.

wheelman944 commented 10 months ago

@steam3d I did that, it didn't help

steam3d commented 10 months ago

@wheelman944 sorry but I can't do anything, because the MagicPods get Bluetooth data from Windows, so I can't affect how Windows works

wheelman944 commented 10 months ago

@steam3d So, there's no solution?

steam3d commented 10 months ago

@wheelman944 From my side - no. The MagicPods works as expected. I know only 2 cases that my users said to me.

  1. Manually update or downgrade Bluetooth driver (not using Windows update)
  2. Reinstall windows (I highly not recommend this method)

Usually Windows and apps break when user use some app to optimize their Windows.

You can check capability of your Bluetooth dongle: DebugError.zip

Run this app when AirPods connected on 5-10 sec and upload the log.txt file that will apper.

This from my Bluetooth dongle:

Name Value
AreClassicSecureConnectionsSupported True
AreLowEnergySecureConnectionsSupported True
IsAdvertisementOffloadSupported True
IsCentralRoleSupported True
IsClassicSupported True
IsExtendedAdvertisingSupported True
IsLowEnergySupported True
IsPeripheralRoleSupported True
MaxAdvertisementDataLength 160
steam3d commented 1 week ago

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