NHS - User Research Panel

Terms of reference (early draft v0.0.1). To be reviewed after the kick off workshop on June 8th

For questions about this project email Tom: thomas.hallam@nhs.net

Project context:

• NHS Digital has conducted over 600 surveys in the past few years (using the survey tool Qualtrics)
• The organisation has established mulitple user research panels (contact lists), with hundreds of thousands of participants signing up.
• Access to panel participants has been fundamental to the success of user research projects across both NHS Digital and our health partner organisations (e.g. DHSC, UKHSA, NHSE)

Known pain points:

• Teams have collected different data when users opt-in, depending on their local project needs
• It can be difficult to find appropriate users as data filters do not match up across teams
• Some participants have joined several panels, which means there may be a data mismatch
• It is difficult to know which data is accurate and which data should be archived

The goal of this project is to:

• Improve the management of research panels across the NHS
• Understand what data has been collected about our users
• Document UR panel & demographic patterns
• Learn how the survey demographic questions have been iterated over time
• Collaborate towards agreeing an updated baseline set of questions for the (citizen) research panel

To get started:

• Say hi and introduce yourself here: https://github.com/thomashallam/UserResearchPanel/issues/22
• View the backlog of activities here: https://github.com/thomashallam/UserResearchPanel/issues
• Review the panel guidelines: https://github.com/thomashallam/UserResearchPanel/blob/main/Content/panel-guidelines.md

Contributors note

• Working in the open is the best way to collaborate with colleagues across departments
• No personal information (or sensitive information) is to be shared within this github repository