=== WordPress Helpdesk & Live Chat Plugin Powered by AI - ThriveDesk === Contributors: thrivedesk Tags: helpdesk, support ticket, livechat, support plugin, ticket system chat, chatbot, knowledge base, support, help center, customer care, woocommerce, surecart, freemius, thrivedesk Requires at least: 4.9 Tested up to: 6.6 Stable Tag: 2.0.8 Requires PHP: 5.5 License: GNU General Public License v2.0 or later
Elevate your WordPress support game with ThriveDesk Live Chat. Lightning-fast responses, engaging visitor interactions, and a full knowledge base in less than a minute.
== Description == Your search for WordPress helpdesk plugin ends here. ThriveDesk is complete support ticketing, live chat and knowledge base solution for WordPress powered website.
ThriveDesk is the ultimate helpdesk and ticketing software for WordPress, offering a lightweight and fast assistant that attracts customers without slowing down your site. With personalized interactions, automated messages, and detailed analytics, it's the perfect solution for enhancing customer support.
We designed ThriveDesk helpdesk to protect users’ privacy and align with the GDPR rules.
Win your customers over by using this incredibly fast and lightweight customer support tool.
Avoid slow page loading times and lag in message delivery and reception.
Check customer information, page browsing history, previous purchase history right from the agent dashboard. Manage refunds and serve customers on the go.
Now, ThriveDesk allows customers to communicate with support staff in their native language, making it an ideal multilingual customer service solution.
Your customers will love you for using ThriveDesk live chat with WooCommerce. Engage customers at the right time, prevent cart abandonment & manage WooCommerce store right inside ThriveDesk — No more switching between multiple tabs.
https://www.youtube.com/watch?v=lmajbvfY_GQ
Now ThriveDesk is more powerful with ChatGPT integration directly with our helpdesk system. Now you can provide faster and more accurate responses to customer inquiries.
ChatGPT can assist support agents by providing suggested responses or templates for common inquiries. It can enhance the quality of support ticket responses to identify areas for improvement.
Live chat is a great tool for businesses to use because it can increase the conversion rate and search ranking. It doesn't matter how big or small you are, live chat is an inexpensive customer service tool that can make you feel more like a trusted provider of goods to the customer.
With ThriveDesk live chat plugin provides one-on-one conversations with your customers, which means that you can address their concerns efficiently and start closing more sales.
This will in turn increase your conversion rate and search ranking by reducing the number of people who are unhappy with their experience on your website.
Available on:
Manage all customer conversations through ThriveDesk's Shared Inbox (aka Ticket System). Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.
https://www.youtube.com/watch?v=n2rUreB_aso&t=6s
ThriveDesk makes it easy for your team to manage emails through a single shared inbox.
A shared inbox enables you to manage customer support requests with a smaller team, providing a more efficient use of resources and reducing the cost of maintaining a larger support team.
Which means all customer interactions are in one place, making it easier for agents to manage, prioritize, and respond to requests. This helps reduce the risk of missing requests or duplicating efforts.
✅ Better conversation organization ✅ Automation of redundant tasks ✅ Better workflow management ✅ Easier performance-tracking ✅ Better collaboration ✅ Credible reporting ✅ Better integration ✅ Seamless customer experience
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
Knowledge Base is a self-service system that works perfectly with the Live Chat and Ticket system.
If you sell your products through WooCommerce, there is no better way to handle all your customer tickets seamlessly than with a ThriveDesk.
You can check the total number of orders, order details, shipping information right inside the ThriveDesk conversation page.
SureCart is an e-commerce platform that allows businesses to easily sell their products online. By integrating SureCart with ThriveDesk we give SureCart business owners the ability to streamline their customer service and support processes by managing their orders and customer information all in one place.
Now, As a SureCart business owner can access important customer information such as order history, shipping information, and payment details right within the ThriveDesk platform. By leveraging the power of both platforms, you can access important customer information, manage orders, and provide personalized support all in one place.
Freemius is a powerful platform that provides developers and businesses with a comprehensive set of tools for selling premium and freemium software, plugins, themes, templates, and SaaS. By Integrating Freemius with ThriveDesk, businesses can provide a better customer experience.
Now, you have all the necessary customer information readily available without switching between different systems or applications. Your support representatives can quickly respond to inquiries and provide personalized support. This saves time and reduces the likelihood of errors.
ThriveDesk is designed to be a simple-to-use, powerful reporting tool. Thrivedesk’s Reporting tool offers a variety of metrics and reports that can help you make data-driven decisions to make sure you are serving your customers to the best of your abilities. It is a great tool for those who want to understand their progress and make changes accordingly.
== Installation ==
The easiest way to install ThriveDesk is to search for it via your site's Dashboard.
== Frequently Asked Questions ==
= Who should use ThriveDesk? =
ThriveDesk is perfect for Bootstrapped SaaS startups, eCommerce businesses, WordPress plugin & theme businesses, and everyone else. If you want to communicate with your customers and provide excellent customer service, you need to use ThriveDesk.
= Do I need to have coding skills to use ThriveDesk? =
Absolutely not. ThriveDesk provide the most user-friendly live chat and helpdesk plugin for WordPress.
= How much does ThriveDesk cost? =
ThriveDesk is free for 7 days, and we don't need your card details. Later on, you can extend your trial period and unlock new features by upgrading to premium plans.
= What is Shared Inbox? =
Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.
A shared inbox is a central location where multiple agents can access and respond to customer inquiries, requests, and support tickets. It is a collaborative tool that allows teams to manage customer support requests and interact with customers in real-time.
In a shared inbox, all customer conversations are visible to every agent, so each team member can see what has been discussed and what actions have been taken. This helps ensure that all customer inquiries are handled promptly and efficiently, without any duplication of effort or miscommunication.
= Do I need to install any additional tools to use the live chat widget? =
No. ThriveDesk is a fully-integrated WordPress live chat solution. You can start chatting right after you install the ThriveDesk WP plugin and create a free ThriveDesk account.
= Can I customize Live Chat plugin =
Absolutely. You can customize live chat colors, upload your logo to match your brand.
= Can several support agents use the free chat at the same time? =
Yes. You can also transfer conversations between operators. It means that operators (and an unlimited number of customers) can use the live chat at once for free.
= Are you GDPR friendly? =
Privacy is our utmost priority, and we designed ThriveDesk in a way that aligned with GDRP.
== Screenshots ==
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